While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Telkom over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
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We have received 6 complaints about Telkom over the last 12 months. The graph below shows a monthly breakdown.
Curious about Telkom's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Telkom. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tammy S on 07 March 2024 about Telkom.
On the corner of 51 53 Milkwood Crescent, Sandown Estate, Big Bay Boulevard, Big Bay, the 600mm wide polymer manhole lid in the footpath 'flips' when one walks on it and there's been a few near misses (twisted ankles... Read more
Complaint from dancingshoes on 26 November 2023 about Telkom.
Contract states that we guaranteed 10mbps, however the past two weeks it is around 1mbps and no joy, the support I received indicated that the tower that service our area had issues, that was on Monday the 20th Nov it... Read more
Complaint from DarrenCu on 24 November 2023 about Telkom.
After escalating the incorrect billing matter, I was promised that a manager would call me on the 8th of September 2023 regarding the obligation carryover on my account. This didn not happen and I had to repeatedly call in and... Read more
Complaint from PeterCottle on 09 August 2023 about Telkom.
Poor customer service from the three staff members working there on Friday, 04 August. I explained to them my problem in English but they communicated with each other in their own language and just told me they cannot help me.... Read more
Complaint from Skymore on 09 August 2023 about Telkom.
I have a contract with Telkom and their invoices are very inconsistent and not only are they dishonest in keeping to our contract they also haven’t paid me my credited amount it’s been 5-10 working days as promised and still... Read more
Complaint from jacksonkhumalo70@gmail.com on 05 August 2023 about Telkom.
I SETTLED THE DEBT I HAD WITH TELKOM VIA THE DEBT COLLECTOR BUT TELKOM DID SEND ME A CLEARANCE LETTER. I STARTED ENGAGING WITH TELKOM FROM JUNE 2023 OVER THIS MATTER TO SUCCESS. HERE IS THE REFERENCE NUMBER: Dear Customer,. Your query will... Read more
Complaint from Mpetshwa on 06 January 2023 about Telkom.
Telkom debit iny two accounts but when check with them they say they do not see other bank account. But my money is gone for four months. Read more
Complaint from lionelliw on 05 December 2022 about Telkom.
Morning It seems that Telkom Cradlestone Mall on the West Rand has 2 x Problems. 1. Sorry I am not in the mood to assist you as a Customer! 2. I have no idea to place an Order with Open Serve. Why is it... Read more
i made a request to relocate a phone line it has been over 2 to 3 months i havent been updated and nothing has happened yet i am even think of cancelling the line with telkom because i need it... Read more
Complaint from JackieRiaan on 23 November 2022 about Telkom.
Goodday I'm sending this with so much frustration! I applied for fibre 3 months ago the lady I spoke to said that I was on a pre order, she said once Openserve is up and running the fibre line would... Read more
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