While Telkom offers a range of services from internet connectivity to device sales, complaint data from our community has flagged several recurring issues across these areas. Common complaints include broken polymer manhole frames, persistent connectivity problems, and incorrect billing. Customers also frequently mention poor customer service, including delayed responses and a failure to resolve issues adequately.
To avoid these issues, we strongly advise customers to keep a detailed record of all transactions and communications with Telkom. If problems arise, contact customer service immediately and document all interactions, including taking photos and videos when necessary. Additionally, consider regularly checking your billing statements for accuracy and promptly addressing any discrepancies.
Do you have a dispute or had a bad customer experience with Telkom? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Telkom.
Our sentiment meter has detected that Telkom complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Telkom, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Telkom over the last 12 months. The graph below shows a monthly breakdown.
Curious about Telkom's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Telkom. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Telkom through their own website, you can use their contact form.
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Helpful experiences shared by verified Telkom customers. Search, discuss and connect with other people in our community.
My statements of the past 6 months is one great mess. After 6 emails and telephonic conversations with responses responses, I got nowhere, Telkom blaming their legal department and visa versa. All documentation was sent to all roleplayers with no... Read more
Complaint from Tammy S on 07 March 2024 about Telkom.
On the corner of 51 53 Milkwood Crescent, Sandown Estate, Big Bay Boulevard, Big Bay, the 600mm wide polymer manhole lid in the footpath 'flips' when one walks on it and there's been a few near misses (twisted ankles... Read more
Complaint from dancingshoes on 26 November 2023 about Telkom.
Contract states that we guaranteed 10mbps, however the past two weeks it is around 1mbps and no joy, the support I received indicated that the tower that service our area had issues, that was on Monday the 20th Nov it... Read more
Complaint from DarrenCu on 24 November 2023 about Telkom.
After escalating the incorrect billing matter, I was promised that a manager would call me on the 8th of September 2023 regarding the obligation carryover on my account. This didn not happen and I had to repeatedly call in and... Read more
Complaint from PeterCottle on 09 August 2023 about Telkom.
Poor customer service from the three staff members working there on Friday, 04 August. I explained to them my problem in English but they communicated with each other in their own language and just told me they cannot help me.... Read more
Complaint from Skymore on 09 August 2023 about Telkom.
I have a contract with Telkom and their invoices are very inconsistent and not only are they dishonest in keeping to our contract they also haven’t paid me my credited amount it’s been 5-10 working days as promised and still... Read more
Complaint from jacksonkhumalo70@gmail.com on 05 August 2023 about Telkom.
I SETTLED THE DEBT I HAD WITH TELKOM VIA THE DEBT COLLECTOR BUT TELKOM DID SEND ME A CLEARANCE LETTER. I STARTED ENGAGING WITH TELKOM FROM JUNE 2023 OVER THIS MATTER TO SUCCESS. HERE IS THE REFERENCE NUMBER: Dear Customer,. Your query will... Read more
Complaint from Mpetshwa on 06 January 2023 about Telkom.
Telkom debit iny two accounts but when check with them they say they do not see other bank account. But my money is gone for four months. Read more
Complaint from lionelliw on 05 December 2022 about Telkom.
Morning It seems that Telkom Cradlestone Mall on the West Rand has 2 x Problems. 1. Sorry I am not in the mood to assist you as a Customer! 2. I have no idea to place an Order with Open Serve. Why is it... Read more
i made a request to relocate a phone line it has been over 2 to 3 months i havent been updated and nothing has happened yet i am even think of cancelling the line with telkom because i need it... Read more
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