Telkom complaint: Poor Customer Service

Name: Poor Customer Service
Item: Telkom
Rating: 1
Author: Peter

Open 9 Aug 2023 123 views Telecom

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Filed 9 Aug 2023 by Peter

Poor customer service from the three staff members working there on Friday, 04 August. I explained to them my problem in English but they communicated with each other in their own language and just told me they cannot help me. Went to Telkom Paarl mall on Saturday and my issue was resolved in 10 minutes.

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Case details

Status: Open
Company: Telkom
Filed: 9 Aug 2023
Rating: 1/5
Desired resolution: Staff members should consist of difference races in order to cater for everyone at Telkom Mbekweni or the staff should be reminded the English should be used when dealing with customers.
Problem: Store staff would not help in English

Progress

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Company notified
Company replied
Resolved

9 Aug 2023 Complaint filed and published
9 Aug 2023 Message from Bizzy: we notified Telkom about this complaint.

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