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Complaint from Mark 123 on 18 February 2021 about Panera Bread.
I purchased a teriyaki chicken and broccoli bowl. The picture shows a bowl full of food. The reality is a bowl maybe 13 full. Read more
Panera Bread complaints
Panera Bread Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Panera Bread over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Panera Bread complaint process
Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Panera Bread?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Panera Bread complaints chart
We have received 7 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.
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Panera Bread complaint statistics
Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
203 ratings
How to contact the customer service of Panera Bread?
Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-855-372-6372
Contact form:
You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Panera Bread reviews: (203)
Authentic experiences shared by our community for your benefit.
Chicken noodle soap
Complaint from Ochoa on 11 February 2021 about Panera Bread.
Good evening, I was unsatisfied with the portion of my soup. The bowl was filled up to the top with water soup but there was only 2 noodles and the chicken was nearly nothing. I’m upset because I was very... Read more
Neglect of curbside delivery
Complaint from humshogul on 11 February 2021 about Panera Bread.
On seven separate occasions including this morning, I have ordered foods and selected curbside delivery only to wait for 10 minutes after notifying them that I am out front and no one shows up. I called in this morning and... Read more
Short items on take out order
Complaint from Panera62 on 06 February 2021 about Panera Bread.
I placed a pick up order today 252021 at the Panera Bread on Queen st in York Pa. I ordered 2 pick 2 and 2 desserts. When I got home I had received the wrong soups and no baguette bread... Read more
Wrong order
Complaint from mkyser@neo.rr.com on 04 February 2021 about Panera Bread.
Arrived at Panera and placed order, Flat bread pizza. Pick 2 (green salad and tomato soup). Side choice, apple. Pager was not provided. I thought due to COVID they would call our name. After waiting... Read more
Service and product
Complaint from lpom0985 on 27 January 2021 about Panera Bread.
I placed a rapid pick up order this morning, as I do many mornings and ordered an iced coffee and blueberry bagel. I received the notification it was ready and walked in to see it nowhere in sight. I said excuse... Read more
Horrible customer service and always do not have items on the menu
Complaint from Panarella1089@gmail.com on 19 January 2021 about Panera Bread.
Horrible customer service and always do not have items on the menu And when they do the cookies are always hard and seems to be stale and if you look at my account I spend a Decent amount of money... Read more
Rude employee low quality food
Complaint from MelSanchez2020 on 12 January 2021 about Panera Bread.
I decided to give Panera bread a try. I was disappointed. The rude teen at the register acted like answering my questions was a burden. I quickly chose a sandwich, a pizza, a side and a coffee. The sandwich was... Read more
Manager.
Complaint from Customer. on 11 January 2021 about Panera Bread.
I was working at the school and wanted to call ahead and order a dozen bagels. The girl was very. Nice. She did say I have to prepay. But I told her I would have to call her back.... Read more
Missing items
Complaint from bri_newton on 11 January 2021 about Panera Bread.
I was suppose to get a baguette as my side. However one was missing along with the receipt I was promised. Read more
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