Panera Bread Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Panera Bread over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Panera Bread's offerings.

Sentiment data last updated on March 28, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 8 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Food and cleanliness

Complaint from Chaplainj on 07 June 2021 about Panera Bread.

I ordered two teriyaki chicken bowls (with broccoli). The food was COLD. When I told the female SHIFT SUPERVISOR that our food was cold she failed to acknowledged my complaint. Instead, she suggested that it was prepared hot. What an... Read more

Comments: 0
Rating:

Too Long

Complaint from susanmover on 28 May 2021 about Panera Bread.

I used the app to order at about 4:15pm. I was informed via app that it would be delivered between 4:51-5:10. My address on checking the ation was incorrect so I called so the delivery person could be... Read more

Comments: 0
Rating:

missing food and poor quality

Complaint from eva2eeyore on 18 May 2021 about Panera Bread.

I bought 1 whole smokehouse bbq chicken sandwich, an iced caramel latte and 1 asian sesame chicken salad. Half way home I found out I only received half a smokehouse bb chicken sandwich for my son and we were too... Read more

Comments: 0
Rating:

Salad

Complaint from KatyLane on 02 May 2021 about Panera Bread.

I ran by PB to get a bowl of soup for a person just out of the hospital and 12 salad for myself. Total was around $13. I get home only to find a tiny condiment container that was only... Read more

Comments: 0
Rating:

Order always messed up

Complaint from Upset in NY on 25 March 2021 about Panera Bread.

I ordered food received multiple email stating on its way,it arrived and driver left at door. Food was never delivered had just been sitting for over an hour. Good I ordered was no good. General manager says she can’t remake... Read more

Comments: 0
Rating:

Did not get what I ordered

Complaint from Dawnrec on 10 March 2021 about Panera Bread.

I asked for a large Pepsi (light ice). It costs more than a bottle of soda ($3.19) so I expect what I ordered. The container was all ice with a little bit of soda. I couldn’t ask... Read more

Comments: 0
Rating:

Services starting to suck here

Complaint from Tammi on 08 March 2021 about Panera Bread.

This is the third time I have been to Panera bread to get a cinnamon roll that they sell and no icing The guy's going to ask me is it okay without icing absolutely not That's not how you serve... Read more

Comments: 0
Rating:

Terrible experience

Complaint from Vbutler760@yahoo.com on 24 February 2021 about Panera Bread.

Everything from the ordering process to getting this complaint submitted it’s been a disaster. I had a simple order of half a sandwich and a cup of soup. Supposedly because I signed up I was together a promotional item which... Read more

Comments: 0
Rating:

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