Complaint: Neglect of curbside delivery

on 11 February 2021 about Panera Bread in category Restaurants

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My complaint:

On seven separate occasions including this morning, I have ordered foods and selected curbside delivery only to wait for 10 minutes after notifying them that I am out front and no one shows up. I called in this morning and spoke with the manager who told me there were only 3 people in the morning. Why doesn’t the curbside selection not light up so we know to go inside and thusly get our food while it is still warm ? Oddly enough this does not happen at the other Panera’s in the area. I like your stores but now refuse to use the one closest to my home.

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Justified complaint?

Suggested solution:

Hire more people or call us back if they cannot take the order as submitted!

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