Panera Bread complaint: Service and product

I placed a rapid pick up order this morning, as I do many mornings and ordered an iced coffee and blueberry bagel.
I received the notification it was ready and walked in to see it nowhere in sight. I said excuse me to a lady who works there three times before she turned around exasperated with me rolling her eyes and said what? I asked her if she could check on my order and interrupted me mid sentence and said name and I told her my name again talking over me she said last name I told her then she walked back for a while came back out with it and said here pretty much pushing it to my arms and I thanked her greatly told her I was in a hurry to get my daughter to school and she rolled her eyes and said yup
Just really bad service and I get panera roughly around 4 times a week. Also my coffee was completely milk it was white and tasted like cold milk so very disappointing in both.