Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 2, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Removing a certain group of movies from the uk

Complaint from Kerriemagee164 on 01 May 2020 about Netflix.

I was watching the first movie from twilight (2008) at around 9-9:30pm I was half way through when I then had to go down stairs to help my mum with a few things as soon I finished I came back... Read more

Comments: 1
Rating:

OPEN NEW ACCOUNT

Complaint from Zeke Wulff on 30 April 2020 about Netflix.

I am endeavouring to open a new account, which you continually deny because of supposed security pin number being incorrect which is totally incorrect. Please be advised that my card is reissued from May 2020. It is ACTIVATED and currently... Read more

Comments: 1
Rating:

Upset

Complaint from Dara kay on 30 April 2020 about Netflix.

First of all I'm upset because I have to have a third-party try to contact Netflix so I can get this resolved I had talked to such my service for the past three months and then into and they told... Read more

Comments: 0
Rating:

Inappropriate

Complaint from Queenbee718 on 30 April 2020 about Netflix.

Sitting down with my family to select a movie to watch and the very first show being advertised with its trailer is ‘never have I ever’ talking about sex while my children are sitting on the couch. Way too inappropriate... Read more

Comments: 0
Rating:

Failed reactivation of Netflix account

Complaint from Taylorx on 30 April 2020 about Netflix.

Your issue is: Hi. I suspended my account few days ago. Earlier today my girlfriend who has been using the account tried to reactivate it entering her debit card details to resubscribe. She was debited and sequel to the successful payment,... Read more

Comments: 0
Rating:

Content provided

Complaint from Wilma Snippe on 30 April 2020 about Netflix.

We've been running into a regular pattern now with the newer programs being offered. At first, they seem captivating and interesting. But then the third or fourth episode introduces sexual deviancy. It is becoming routine. At this point, my... Read more

Comments: 0
Rating:

Netflix gone

Complaint from Willow 12 on 30 April 2020 about Netflix.

Netflix will not come on they are trying to get me to sign up and I am already a nember. Read more

Comments: 0
Rating:

Charge with bill

Complaint from Ma. Luisa on 30 April 2020 about Netflix.

I'm charge with billing while I just enrolled just this April 9. My billing period is supposed to be May 8. Isn't it the first month should be free and we will only be charge after a month if we will... Read more

Comments: 0
Rating:

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