Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 19, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Behavior of customer service assistant

Complaint from You on 30 April 2020 about Netflix.

I asked him about my queries so since its an expression for me to use hello because of my connection problem and i used the word hello then after i was surprised he reply me “You do not want to... Read more

Comments: 0
Rating:

Fraud

Complaint from Tanuja Malhotra on 30 April 2020 about Netflix.

I had already unsubscribed netflix but still have been a deduction of 649 rs . How can is it possible? Read more

Comments: 0
Rating:

Automatic recharge through credit card

Complaint from V K PASWAN on 30 April 2020 about Netflix.

Last month I paid 649.00- through credit card for netflix. But this month I Did not recharge myself. It is automatic recharged and debited 649-through credit card. This type action like cheating. I dont like this. Read more

Comments: 0
Rating:

Not able to watch any programs

Complaint from DineshRudra on 30 April 2020 about Netflix.

Everytime I want to access the app to see any program an error occurs that you could not access this. Plus try again later. Resolve this asap or refund my money Read more

Comments: 0
Rating:

Subscription amount debited twice.

Complaint from Dixit wadhwa on 30 April 2020 about Netflix.

The amount of subscription ie 499 has been debited twice during this month. I have been regularly contacting the Netflix via chat but nobody is responding. This is not the way to debit the amount twice. Read more

Comments: 0
Rating:

Over charged

Complaint from Cnfaj1987 on 30 April 2020 about Netflix.

Last month I noticed I was charged twice, however I put this down to changing my subscription. But a payment has came out again for £5.99 when I usually pay £8.99. I checked my bank statement and noticed that I am being... Read more

Comments: 0
Rating:

Bring Miss Fisher's Murder Mysteries back!

Complaint from Joi on 30 April 2020 about Netflix.

I love Miss Fisher, like so many other people do, and I've been watching and re-watching all the episodes in the 3 years of the series. All of a sudden they're gone!! We want them back!!! Read more

Comments: 0
Rating:

I am sad

Complaint from malibanas on 29 April 2020 about Netflix.

I love the show bones and it used to be on Netflix Canada but some idiot decide to take the episodes off and now I can’t watch all of it and I want to kill myself cause I miss it.... Read more

Comments: 0
Rating:

Lack of Classic shows to watch on Netflix

Complaint from dkleather on 29 April 2020 about Netflix.

In the past there was a great selection of classic movies to watch now there are fewer and more new series made by Netflix which are nice but the variety for some viewers is lacking. Making the consideration for keeping... Read more

Comments: 0
Rating:

Designated Survivor

Complaint from Michelle Schlemmer on 29 April 2020 about Netflix.

What is going on with Season 3 of Designated Survivor? It was such a refreshing, clean and wholesome series to watch without foul language, controversial sex scenes. Read more

Comments: 0
Rating:

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