While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about LATAM Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with LATAM Airlines? Submit your LATAM Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 7 complaints about LATAM Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about LATAM Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of LATAM Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of LATAM Airlines by calling 1-888-235-9826. If you want to reach out to LATAM Airlines through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from jweller1205 on 19 March 2024 about LATAM Airlines.
My flight was cancelled from Easter Island to Santiago. I was promised $500 compensation at the help desk, and told I needed to lodge this request online. My account wouldn't let me open the request, so I submitted a case the... Read more
Complaint from JacquelineL on 19 February 2024 about LATAM Airlines.
I would like to express my concern regarding the flight I had from Brazil to Australia, which it was delayed more than 13hours in Chile. It was a humiliation with the passengers, I saw children and old people sleeping in the... Read more
Complaint from antwinn22@gmail.com on 04 November 2023 about LATAM Airlines.
Our flight from Puerto Maldonado, Peru to Lima, Peru for our family was cancelled. LATAM said to contact them for a refund, which we did. Following their process I spoke to them several times and sent them... Read more
Complaint from CaroMarent on 12 September 2023 about LATAM Airlines.
I completed a request with LATAM asking for a full refund of the flight ticket due to my mother passing I had to travel before from Australia to Colombia, and the 1 of September I received an email from... Read more
Complaint from opar on 17 July 2023 about LATAM Airlines.
I Bought a fully refundable business class ticket in Decembre 29th 2022 for my elderly parents and their carer Firstly, my parents were not allowed to fly due to age and disability discrimination, even though my father had a doctor's fit... Read more
Complaint from Shivam23 on 09 July 2023 about LATAM Airlines.
Hi, I had booked a full refund ticket from LATAM airlines and then had cancelled it to get the refund back. It has been more than 75 days and i have not received my refund. Customer care give a new... Read more
Complaint from Bonzo on 28 May 2023 about LATAM Airlines.
1) the service granted during the delivering of our luggage, my husband has a platinium status in the airline, we had 4 pieces and she only checked one piece with a priority tag, when we arrived in Auclkand we waited... Read more
Complaint from Maria43 on 21 April 2023 about LATAM Airlines.
Hi there, I really hope you'll be able to help me please. Firstly I would like to demand a refund of the seat I've pre purchased $235 when I booked the ticket! This is second time it's happening 😭 I purchase an... Read more
Complaint from sousa on 08 April 2023 about LATAM Airlines.
Latan Airlines Paul Miranda vice president of customer support customer complain My name is Zonia Calderon De Sousa, I bought 2 tickets in London but the trip was for Peru Lima to Arequipa, the Latan airlines line canceled the flight I asked them to... Read more
Complaint from loriroth on 20 November 2022 about LATAM Airlines.
We were scheduled to travel from Miami, FL to Santiago, Chile On November 9,2022. I got sick on the way to the airport due to cancer treatments which caused us to arrive 1 and 12 hours before our flight. ... Read more
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