lost my bags
Complaint from dannyquinta on 18 January 2022 about LATAM Airlines.
my bags arrive 6 days late and missing some presents no compensation all my close were in my bags i have to bay Clouse Read more
LATAM Airlines complaints
LATAM Airlines Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about LATAM Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
LATAM Airlines complaint process
Do you have a dispute or had a bad customer experience with LATAM Airlines? Submit your LATAM Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of LATAM Airlines.
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How to file a complaint about LATAM Airlines?
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LATAM Airlines complaints chart
We have received 7 complaints about LATAM Airlines over the last 12 months. The graph below shows a monthly breakdown.
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LATAM Airlines complaint statistics
Curious about LATAM Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
28
Total complaints
28
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
28 ratings
How to contact the customer service of LATAM Airlines?
Below, you will find the contact information for the complaint department of LATAM Airlines. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-235-9826
Contact form:
You can contact the customer service of LATAM Airlines by calling 1-888-235-9826. If you want to reach out to LATAM Airlines through their own website, you can use their contact form.
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LATAM Airlines reviews: (28)
Authentic experiences shared by our community for your benefit.
Cancelled flights due to Covid-19
Complaint from 2Munoz8 on 09 January 2022 about LATAM Airlines.
The flights between Chile and Peru were all cancelled with the option to re-schedule or request a refund. Due to the current uncertainty as to when to go overseas from Australia, we have decided to request a refund. ... Read more
Inability to pay with a good US credit card
Complaint from Wendy43 on 31 December 2021 about LATAM Airlines.
I have wasted hours this morning trying to contact Latam to find out what was the problem with paying with my US credit cards (Amex or Visa) which are both perfectly good. It keeps telling me that it does not have... Read more
Arriving late for a connecting flight
Complaint from Mauro on 16 December 2021 about LATAM Airlines.
When flying from Santiago de Chile to Madrid the flight arrived late, therefore i lost the connecting flight to Amsterdam. The Travel Agency provided a new date for the day after, but i needed to pay for a Hotel night... Read more
Shocking health and safety during COVID
Complaint from GAJ on 14 December 2021 about LATAM Airlines.
I have boarded the flight from Lima -Talar airport in the most disorganized fashion .The groups were called and were bundled into the bus .no organization and no announcement in English . All passengers then decided to use any entry of... Read more
Worst airline that needs to be shut down
Complaint from eddieg on 06 December 2021 about LATAM Airlines.
It started with their rejection of the Covid PCR test because it didn’t have a time on it. So my son had to pay $250 for a 1 hour test and it was 2 hours before the flight was scheduled... Read more
Trip from Switzerland to South America
Complaint from Marco Eldh on 16 November 2021 about LATAM Airlines.
Hi, the issue regards t business class trip Geneva-Madrid-Lima with 24h stay in Lima and subsequent trip to Bogota and then to Mexico City. The trip happened last week. Basically when I landed in Lima one of my suitcases never... Read more
LATAM REFUSES TO GIVE REFUND WHEN THEY CANCEL FLIGHT
Complaint from hhohler on 07 October 2021 about LATAM Airlines.
I purchased 3 tickets from LAX to Lima for June 2020, which were cancelled due to Covid. I was given travel voucher instead of cash refund and reschedule flights for July 2021. Again LATAM cancelled flights, I do not want... Read more
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