My complaint:
The flights between Chile and Peru were all cancelled with the option to re-schedule or request a refund. Due to the current uncertainty as to when to go overseas from Australia, we have decided to request a refund. The cost was in AUD:
1._ Ticket 138, Tax 44.60 12.90 2 Seats 1.60 36.10 Tax 6.60
2._ Ticket 663 Tax 25.30 12.90 3 Seats 33.6 Tax 6.20
Latam has offered travel vouchers in USD as it follows:
41 18 9
This was for my husband tickets and seats. For my tickets and seats of the same value there has been no answer from Latam. The request was done on the 6 and 7 of December 2021. The expire date for a decision was the 31122021.
Suggested solution:
Latam must do a refund equivalent to the paid amount.
