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LATAM Airlines complaint: Cancelled Flight Promised Compensation – Now Denying

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Filed 19 Mar 2024 by Jess

My flight was cancelled from Easter Island to Santiago.

I was promised $500 compensation at the help desk, and told I needed to lodge this request online.

My account wouldn’t let me open the request, so I submitted a case the same day requesting the compensation.

It has now been 14 days without a response (I have followed up via email and phone). So today I called them to discuss the compensation again – to which they told me I needed to submit the request the same day as the flight over the phone and therefore I am now not entitled to compensation.

I am appalled, given I submitted a request that day and am still waiting for some kind of response.

SCAM!

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