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LATAM Airlines complaint: Refund

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Filed 2 Jul 2024 by Paul

I received a travel voucher from LATAM airlines. I would like to get a cash refund as part of the options. However the first attempt failed, because of a bank account typo mistake. Latam acknowledge and corrected. 2nd attempt failed because my bank account closed automatically due to inactivity. LATAM acknowledged money has bounced back into there system and had ask my for new bank details.

I provided new bank details, however LATAM has now closed the case without any further actions. Despite my efforts by calling or emailing LATAM, I end up with customer representatives asking me questions about the second attempt with has been already acknowledge and ed via LATAM semselfs.

This process has taken me a year now with LATAM being everything but professional.

What should I do?

Cheers Paul

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