LATAM Airlines complaint: Ticket refund
Filed 12 Sep 2023 by Carolina
I completed a request with LATAM asking for a full refund of the flight ticket due to my mother passing I had to travel before from Australia to Colombia, and the 1 of September I received an email from LATAM that mentioned that my request could not be processed and I should not respond the email because it was an automatic message and that my case was closed.
Now, I return to Australia and even when I have to deal with my current situation I have to complaint to recover my money, because I only received 30% of the refund, this has been a very stressful situation and just asking my case is reviewed again and the money pending is refund to my account.
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