Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jenni428 on 12 December 2021 about Instacart.
First off I had to beg for days for reimbursement of a order I paid out of pocket for. Second they deactivate people and do not let u dispute it. Also they put less miles on batch than it really... Read more
Complaint from Sherry Robertson on 09 December 2021 about Instacart.
Shredder order from Staples not in stock Instacart upgrader shredder which I did not request by default. Refused to refund me for the service fee and tip fee, I never agree on. I return the shredder to Staples the guy could only... Read more
Complaint from smittydonnie1953@yahoo.com on 08 December 2021 about Instacart.
on Dec 5, 2021 I ordered 2 st claire potatoe salad for $5.50 each. The best used date of both items was Nov. 26,2021. I find this unacceptable and a possible health hazard. Read more
Complaint from UPSETMEMA on 08 December 2021 about Instacart.
I spoke to Patricia on 12321 to cancel my membership with Instacart. However this morning12821 I was notified that the transaction from Instacart was deducted from my account. I asked Patricia would I be receiving a ation regarding this... Read more
Complaint from Goodsonw88 on 07 December 2021 about Instacart.
In order to log into instacart on a new phone you have to be logged out on the old phone. My password does not work and I tried to send a forgot password link to my email and it never... Read more
Complaint from Rob1975 on 06 December 2021 about Instacart.
I was terminated without explanation after a customer complained that they didn't receive a delivery that I had just delivered and took pictures for proof. Then had a person contact me from instacart and ed I had indeed took... Read more
Yesterday i picked a batch for a customer and i check out the order so when i when to my car to continue with the delivery the app froze and dont let me continue the minutes continue counting so i... Read more
Complaint from sandyschwartz@new.rr.com on 30 November 2021 about Instacart.
i do not feel you should have to pay extra just because you order bottled water and soda it does not state it anywhere untli you check out so i was charged 4.06 extra also charged 3.00... Read more
Complaint from Jmoe76 on 26 November 2021 about Instacart.
Literally standing in an instacart enabled shoppers but won’t allow me to start my batch. Talked to a representative and they did absolutely nothing. Every time I talk to this representative he or she does absolutely nothing to resolve the... Read more
Complaint from L Laine Hubbard on 25 November 2021 about Instacart.
The overall company. Now, this service is convenient don't get me wrong. But this company has taken slacking to a whole new level. First issue, I can't even count how many times my Android crashes during a routine order on... Read more
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