Instacart complaint: Upgrade not approved

Complaint from Sherry Robertson reported on 09 December 2021 about Instacart

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Shredder order from Staples not in stock
Instacart upgrader shredder which I did not request by default.
Refused to refund me for the service fee and tip fee, I never agree on.
I return the shredder to Staples the guy could only issue me a store credit,
because Instacart used there credit card to purchased the item. This was a bait and switch.

Suggested solution:

Items Subtotal $109.99
Tip $2.07
Service Fee $7.70
Total $119.76
Free Delivery!
ending in 6019 CHARGES

They should refund me the total amount

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