Complaint: Substitutions

on 06 March 2021 about Instacart in category Supermarkets / Grocery Stores

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My complaint:

Do I not have the opportunity to approve a substitution? Or change something that was refunded. I had the text open to instacart and I corresponded with the shopper. All of a sudden I was checked out and could no longer contact her. Is this an Instacart policy? We’ve been ordering weekly for a few months now and have almost always had no trouble.

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Justified complaint?

Suggested solution:

I want to know what the substitution policy is, is the customer able to approve something as long as it is in a timely manner.

Comment by poster of the complaint caperkat5

9 months ago - Also no receipt

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