Our sentiment meter has identified a 33% increase in complaints about GO2bank over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering GO2bank's offerings.
Sentiment data last updated on April 28, 2024
Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.
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We have received 139 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.
Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.
The corporate office of GO2bank is located at P.O. Box 1070, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Nicholas Hardison on 28 August 2023 about GO2bank.
I have been waiting for my money for 21 days ! After they allowed money to cash out to cards on cash app not even in my name . Not even the same address . They won’t stop hanging up... Read more
Complaint from zupanrob1965@gmail.com on 27 August 2023 about GO2bank.
Approximately 2 plus months ago I closed a checking account with Go2Bank on account of fraudulent activity, it had a balance in it of $1,165.34, I've had nothing but issues with Go2 bank trying to verify an address of where... Read more
Complaint from Alfredbowden2@gmail.com on 25 August 2023 about GO2bank.
I’ve had my account for a year now I get direct deposit every month from my employer of 10-13 thousand. Last week I ordered a new debit card because my chip was messed up. It’s the first time I’ve had... Read more
Complaint from PhuckPiy on 24 August 2023 about GO2bank.
I bought a card for 400$ and was told.it was frozen for suspicious activity for up to 48 hours. This was 8 days ago it's still frozen and customer service hangs up on me. Where is my money??? Read more
Complaint from KingOmega on 24 August 2023 about GO2bank.
I've had a account with go2bank for iver a year and i dont have a debit card never received one. I've called over 42 times spoke to 23 supervisor and 5 times with corp. Each time i was assured to... Read more
Complaint from perryl476 on 23 August 2023 about GO2bank.
On 7/6/2023 a deposit of 170 was made to go2bank bank that never made it to my account I spoke to 15 people since then go2bank bank reps and 3 supervisors I must say that is the worst customer service... Read more
Complaint from JonesAndre754 on 19 August 2023 about GO2bank.
Hey my name is Andre Jones. I bank with Go2Bank and since I started banking with them they have given me nothing but problems. I had my tax refund deposited which GO2Bank accepted the funds let me spend half of... Read more
Complaint from Cnr9923 on 19 August 2023 about GO2bank.
Bought as a gift card was never able to activate card, then when I spoke to customer service they said they had to refund me the money, had to pay $2.95 for the card but they would only refund me... Read more
Complaint from Mommabear38 on 18 August 2023 about GO2bank.
My account is restricted because an age messed up during my claim and marked my account takeover. They will not release my funds or unrestrict my account. They refuse to give me corporate phone numbers. Please help I can't feed... Read more
Complaint from carmenflynn on 18 August 2023 about GO2bank.
go2 bank permately locked myaccoumt for unusual activity the account has 16 k in it and i contactd them told them there was nothing fraudenlent or wrong on account that i made all transactions. its been 31 days as... Read more
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