GO2bank complaint: Refund check

Approximately 2 plus months ago I closed a checking account with Go2Bank on account of fraudulent activity, it had a balance in it of $1,165.34, I’ve had nothing but issues with Go2 bank trying to verify an address of where to send my refund check, case 134511718- I’ve told every support rep. That my utilities are included in my rent. So I’ve sent the government documents verifying my P O Box 136 where I want my check sent to, also I’ve sent my state ID front and back, nothing but issues and problems everyday, this is so mentally and emotionally draining, people have to live off of there money that gets deposited into there accounts, please help if you can. The document I’m sending is a state government document from labor and industry which should verify my PO Box 136- it is a government document which is stated in the bottom of the case file that a government document. This is out of control. Very unprofessional and every support rep.does not put notes down about how I have no utilities because they are included in my rent. Everytime I call they tell me to send a utility bill, I don’t know how many times I have to repeat these things to them. Please help