GO2bank complaint: Locked my account for no reason.

I’ve had my account for a year now I get direct deposit every month from my employer of 10-13 thousand. Last week I ordered a new debit card because my chip was messed up. It’s the first time I’ve had to get a new card I paid $25 for expedited shipping. I get the card in a couple days and I use it for about three or four days and then the card stops working so then I called him and order a new card again because they said that’s the only thing I can do. So the lady is asking me security questions now I’ll just order a card for an account I’ve had for a year because they sent me a bad card so when she’s asking me the three questions on the second question, I asked her what did she say because she was very hard to understand and she thought I gave her an answer and she put one of the answers in and now they locked my account. They’re rejecting all of my direct deposit. They had me send them my ID and they’re saying I have to wait 10 days. Unreal please help