GO2bank Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -40% decline in complaints about GO2bank over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

GO2bank complaint process

Do you have a dispute or had a bad customer experience with GO2bank? Submit your GO2bank complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of GO2bank.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional GO2bank complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about GO2bank?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

GO2bank complaints chart

We have received 147 complaints about GO2bank over the last 12 months. The graph below shows a monthly breakdown.

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GO2bank complaint statistics

Curious about GO2bank's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!

293
Total complaints
293
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 294 ratings

How to contact the customer service of GO2bank?

Below, you will find the contact information for the complaint department of GO2bank. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
855-459-1334
Webcare email:
support@go2bank.com
Corporate HQ address:
P.O. Box 1070​, West Chester, OH 45071
Contact form:

The corporate office of GO2bank is located at P.O. Box 1070​, West Chester, OH 45071. You can contact the customer service of GO2bank by calling 855-459-1334. For GO2bank support through email, send your inquiry to support@go2bank.com. If you want to reach out to GO2bank through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

GO2bank reviews: (293)

Authentic experiences shared by our community for your benefit.

Holding money and refusing to send it back to the irs

Complaint from tylerb77 on 12 August 2023 about GO2bank.

Back in February I filed my taxes and explained to them that my information stolen and money was sent there without my knowledge and consent. They been giving me the runaround for months and also made me respond to emails... Read more

Comments: 0
Rating:

Refund

Complaint from Pearrm11222 on 09 August 2023 about GO2bank.

My account was permanently locked an I was asked to send in documents to send in documents an I sent the documents 100 times an they still saying they haven’t received my documents Read more

Comments: 0
Rating:

My direct deposit funds

Complaint from Tuk2thomasblake@gmail.com on 09 August 2023 about GO2bank.

My.account was locked be.cause of fraud jacctivity and ive send my id and the email address connected to .y account but can't even transfer my funds out Read more

Comments: 0
Rating:

Missing money from my account

Complaint from MomQueen03 on 08 August 2023 about GO2bank.

My boyfriend refund me back $150 from cash app on July 26th 2023 The money was pending in my Go2bank account for 11 days till August 7th I wake up and the pending transaction all of sudden disappear from my... Read more

Comments: 0
Rating:

Go to bank dispute- stolen money

Complaint from Darla Mallory on 07 August 2023 about GO2bank.

I had 20 transactions taken out in one day with a total of $622.03 stolen from my account. I had a fraud the day it was all taken out and I ordered a new card and block that card... Read more

Comments: 0
Rating:

Keeping people's money

Complaint from Mx on 06 August 2023 about GO2bank.

Go2 has permanently locked my account and refuses to give me a refund for my balance in my account Read more

Comments: 0
Rating:

Refund

Complaint from Jessinelt on 04 August 2023 about GO2bank.

I put 160 dollars in the card they said I could not use it cuz of to many emails so they said for me to send the back an front of the card wit the receipt an that they was... Read more

Comments: 0
Rating:

Account locked

Complaint from Cadillac on 03 August 2023 about GO2bank.

My account had been permanently locked they said do to suspicious activity on July 13 I was asked to send some documents to verify myself I did that they said it take 2 business days for a update about a... Read more

Comments: 0
Rating:

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