Filed 23 Aug 2023 by Perry
On 7/6/2023 a deposit of 170 was made to go2bank bank that never made it to my account I spoke to 15 people since then go2bank bank reps and 3 supervisors I must say that is the worst customer service I have ever experienced every single rep did not have a clue or was just stupid and rude on something so simple .anyway 2 weeks ago another supervisor i spoke with I suggested he send me copies of what bank has and I’ll compare them to what my online records say it’s rite in front of me you everyone just compare them there’s is no record on mine of the 170 being deposited in my account nor does it add up now it clearly says on what he sent me it shows but vanished after that but clearly it never made it to my account even with the proof rite in front of. Supervisor I even sent all proof into you guys by mail by email 12 times total I never got a response of any kind then one day I get a message says the issue with you’re card has been resolved .whattt ??? Does that mean and I never had an issue with my card case closed even the trace i.d number they gave me was wrong .what is it going to take even when proof is in front of u .I also expect 75 i was charged in over draft fees because of yoyre mistake i want yhat regundef immefiately .two weeks ago the supervosot yold mr after i compate the two if there not rite call back and my money would be put into my account and overdraft refunded to .i asked supervisor has he even compared anything he would not answer that .this whole ordeal is unacceptable when comparing the two of same account they do not match period im calling today you guys out me in a real bind i nerd this done today i expect 245 dollars put into my account its almost two months now .totally the worst services i evet had. Here is claim number 133405050.no point in giving you trace i.d all four I was given no of them are correc.t what a joke this has been in you’re case you guys say guilty until never proven innocent I had legal aid lawyer have a look he said go2bank bank is way out of line incompetent and there’s undeniable proof miney nevef made it to my account period
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