While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Ethiopian Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Ethiopian Airlines? Submit your Ethiopian Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Ethiopian Airlines complaint letter — and send it to their corporate office on your behalf.
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We have received 8 complaints about Ethiopian Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ethiopian Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ethiopian Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ethiopian Airlines by calling 1-800-445-2733. If you want to reach out to Ethiopian Airlines through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from cedmjl on 03 October 2022 about Ethiopian Airlines.
On the 2nd of October 2022, I was booked on a flight from Mogadishu to South Africa, Johannesburg. Upon arriving home on the 3rd of October, I realized that my luggage had been opened and looked like a mess. I... Read more
Complaint from timothy22 on 01 October 2022 about Ethiopian Airlines.
Purchased a ticket to Tanzania (Kilimanjaro) on line for $192 (approx R3800). A few days later I decided to purchase a return ticket, but unfortunately due to load shedding my computer crashed, although my bank asked for authorization to release funds.... Read more
Complaint from Ayanda on 21 September 2022 about Ethiopian Airlines.
Me Ayanda Majola was denied boarding at OR Tambo Airport in Johannesburg on 19 June 2022 though having a valid visa of Schengen.I suffered a lot of anxiety and a lot of stress due to inhuman treatment by ticket... Read more
Complaint from Joan Smith on 31 August 2022 about Ethiopian Airlines.
I applied online through the correct portal for an e-visa. By the time we arrived at the Ethiopian airport in Addis Ababa we were told that there is no record of our application and that we have to buy an... Read more
Complaint from mfaysal on 12 August 2022 about Ethiopian Airlines.
Dear SirMadam, I have recently travelled from London to Jigjiga while being on transit in Addis Ababa on 24th of June. My name is Mohamed Faysal Haji and my ticket number was 0715045579076. My case number i have opened up in Jigjiga is... Read more
Complaint from Tyler Thompson on 18 July 2022 about Ethiopian Airlines.
they lost two bags and have not heard from them since. lost on June 17th 2022. Read more
Complaint from Bensmith on 04 July 2022 about Ethiopian Airlines.
I need a letter for cancellation of my trip from Kinshasa to Johannesburg on 31th of May 2022 the reason of missed trip it were fuel issues. Please sent me a ation letter. Thanks Read more
Complaint from Neil Pendock on 25 May 2022 about Ethiopian Airlines.
I flew to Cape Town on ET847 business class on Monday. My bag did not arrive. I left my details with ET at CPT airport. This morning I receive a message from their agent Please be advised that , Courier driver went to... Read more
Complaint from Mr Adams on 19 May 2022 about Ethiopian Airlines.
I had purchased a ticket to Ethiopia for the 23rd march, the day before my flight on the 22nd I had to cancel my ticket due to a family emergency. I called the airline and was placed onto the phone... Read more
Complaint from Chinaza on 16 April 2022 about Ethiopian Airlines.
My name is Chinasa Umeizu. 1. I was booked to travel from Newark Airport to Lagos-Nigeria through Togo; I was told at the airport as I was about to board the flight that I would be going to Abuja... Read more
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