While Ethiopian Airlines serves a large number of travelers around the globe, complaint data from our community has flagged several recurring issues with their services. Common complaints include denied boarding, charging extra for hand luggage, and instances of theft or missing items in luggage. Additionally, customers have reported poor customer service, including lack of responsiveness and inadequate handling of lost or damaged items.
To avoid these issues, ensure that you confirm your boarding details in advance, check the airline's baggage policies thoroughly to avoid unexpected fees, and securely pack valuable items in your carry-on. If issues arise, document all interactions with the airline's customer service and gather evidence, such as photos, to support your claim. Consider purchasing travel insurance to safeguard your belongings and compensate for any unforeseen inconveniences.
Do you have a dispute or had a bad customer experience with Ethiopian Airlines? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Ethiopian Airlines.
Our sentiment meter has detected that Ethiopian Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Ethiopian Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Ethiopian Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ethiopian Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ethiopian Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ethiopian Airlines by calling 1-800-445-2733. If you want to reach out to Ethiopian Airlines through their own website, you can use their contact form.
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Helpful experiences shared by verified Ethiopian Airlines customers. Search, discuss and connect with other people in our community.
Complaint from hany hagag on 25 February 2024 about Ethiopian Airlines.
Hello, I am Dr hany hagag ahmed I had a ticket reservation on the Ethiopian airlines website Ticket number: 0712140954007 From Sao Paulo, brazil to Cairo, egypt at 30/9/2023 1.45 am. I was denied to board the flight by the check... Read more
Complaint from Edward Sackey on 13 January 2024 about Ethiopian Airlines.
A lady and gentleman at the counter requested my wife and two children to pay for the excess weight in their hand luggage. I know that hand luggage is not charged by Ethiopian Airlines. This happened around 9.45 -1030am on... Read more
Complaint from MikeSBeijing on 21 December 2023 about Ethiopian Airlines.
I am writing this email to complain about Ethiopian Airlines (Addis Ababa Bole International Airport) Lost and Found Department [Flight No.: 0719751220069; Booking Reference: IWYISF]. More than 5 months ago I enquired with Ethiopian Airlines (Addis Ababa Bole International Airport)... Read more
Complaint from Victor. on 08 December 2023 about Ethiopian Airlines.
I am so frustrated dealing with Ethiopian airlines customer support. I have been struggling to get an issue resolved since October, but am getting no assistance. My miles are not accumulating after flights. I log a complaint. Send through al... Read more
Complaint from TKT 071 9791153892 on 12 August 2023 about Ethiopian Airlines.
I flew from Abuja to Lilongwe via Addis Ababa on the 8th and 9th august 2023. on arrival at Lilongwe, I could not find my luggage. I filed a complain for my missing luggage after waiting at the airport... Read more
Complaint from Mohib on 04 August 2023 about Ethiopian Airlines.
Dear sir, Me Md Mohibul Islam. My ticket ref no : NUAYXU and my wife named Anika Farzia and son named MD mahidul Islam ticket ref no is:NUAWRC . Go to Kuala Lumpur airport boarding to go to Dubai (... Read more
Complaint from Engr Burkullu on 13 July 2023 about Ethiopian Airlines.
During the security screening at the Adis Ababa Airport on transit from Abuja enroute to Jeddah on Tuesday morning 20th June 2023. It happens at the conveyor belt checking, where I dropped all metal and electronics items. I forgot to pick... Read more
Complaint from rchhaparia on 15 June 2023 about Ethiopian Airlines.
PLEASE AVOID ETHIOPIAN AIRLINES - THE MOST UNAPOLOGETIC AND UNPROFESSIONAL AIRLINE I (along with my family) had a very unpleasant experience with your Airline during my travel from Addis Ababa (ADD) to Johannesburg (JNB) as per the details given below – Flight... Read more
Complaint from CHIARIWILL on 13 January 2023 about Ethiopian Airlines.
I travelled with my wife and child to Dubai, and we returned to Lagos on 26th April 2022. On arrival to Lagos airport, we couldn't find 3 of our baggage. We complained to the Ethiopian airline's baggage team, and we... Read more
Complaint from mukhlis ur rehman on 03 January 2023 about Ethiopian Airlines.
My name MUKHLIS UR REHMAN passport no BS 9154403 MY E MAIL ADRESS mukhlis.rehman@gmail.com contact no in uae H Phone 00971 5084 07859 ( mr asif friend) my booking reference no AXVADA i was traveling by et 603 dxb to... Read more
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