While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Ethiopian Airlines over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Ethiopian Airlines? Submit your Ethiopian Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Ethiopian Airlines complaint letter — and send it to their corporate office on your behalf.
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We have received 8 complaints about Ethiopian Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ethiopian Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ethiopian Airlines. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ethiopian Airlines by calling 1-800-445-2733. If you want to reach out to Ethiopian Airlines through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from hany hagag on 25 February 2024 about Ethiopian Airlines.
Hello, I am Dr hany hagag ahmed I had a ticket reservation on the Ethiopian airlines website Ticket number: 0712140954007 From Sao Paulo, brazil to Cairo, egypt at 30/9/2023 1.45 am. I was denied to board the flight by the check... Read more
Complaint from Edward Sackey on 13 January 2024 about Ethiopian Airlines.
A lady and gentleman at the counter requested my wife and two children to pay for the excess weight in their hand luggage. I know that hand luggage is not charged by Ethiopian Airlines. This happened around 9.45 -1030am on... Read more
Complaint from MikeSBeijing on 21 December 2023 about Ethiopian Airlines.
I am writing this email to complain about Ethiopian Airlines (Addis Ababa Bole International Airport) Lost and Found Department [Flight No.: 0719751220069; Booking Reference: IWYISF]. More than 5 months ago I enquired with Ethiopian Airlines (Addis Ababa Bole International Airport)... Read more
Complaint from Victor. on 08 December 2023 about Ethiopian Airlines.
I am so frustrated dealing with Ethiopian airlines customer support. I have been struggling to get an issue resolved since October, but am getting no assistance. My miles are not accumulating after flights. I log a complaint. Send through al... Read more
Complaint from TKT 071 9791153892 on 12 August 2023 about Ethiopian Airlines.
I flew from Abuja to Lilongwe via Addis Ababa on the 8th and 9th august 2023. on arrival at Lilongwe, I could not find my luggage. I filed a complain for my missing luggage after waiting at the airport... Read more
Complaint from Mohib on 04 August 2023 about Ethiopian Airlines.
Dear sir, Me Md Mohibul Islam. My ticket ref no : NUAYXU and my wife named Anika Farzia and son named MD mahidul Islam ticket ref no is:NUAWRC . Go to Kuala Lumpur airport boarding to go to Dubai (... Read more
Complaint from Engr Burkullu on 13 July 2023 about Ethiopian Airlines.
During the security screening at the Adis Ababa Airport on transit from Abuja enroute to Jeddah on Tuesday morning 20th June 2023. It happens at the conveyor belt checking, where I dropped all metal and electronics items. I forgot to pick... Read more
Complaint from rchhaparia on 15 June 2023 about Ethiopian Airlines.
PLEASE AVOID ETHIOPIAN AIRLINES - THE MOST UNAPOLOGETIC AND UNPROFESSIONAL AIRLINE I (along with my family) had a very unpleasant experience with your Airline during my travel from Addis Ababa (ADD) to Johannesburg (JNB) as per the details given below – Flight... Read more
Complaint from CHIARIWILL on 13 January 2023 about Ethiopian Airlines.
I travelled with my wife and child to Dubai, and we returned to Lagos on 26th April 2022. On arrival to Lagos airport, we couldn't find 3 of our baggage. We complained to the Ethiopian airline's baggage team, and we... Read more
Complaint from mukhlis ur rehman on 03 January 2023 about Ethiopian Airlines.
My name MUKHLIS UR REHMAN passport no BS 9154403 MY E MAIL ADRESS mukhlis.rehman@gmail.com contact no in uae H Phone 00971 5084 07859 ( mr asif friend) my booking reference no AXVADA i was traveling by et 603 dxb to... Read more
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