Cash App Complaint Sentiment: Neutral

Our sentiment meter has detected that Cash App complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cash App, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Cash App complaint process

Do you have a dispute or had a bad customer experience with Cash App? Submit your Cash App complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Cash App.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Cash App complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Cash App?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Cash App complaints chart

We have received 43 complaints about Cash App over the last 12 months. The graph below shows a monthly breakdown.

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Cash App complaint statistics

Curious about Cash App's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

2137
Total complaints
2134
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 2137 ratings

Cash App reviews: (2137)

Authentic experiences shared by our community for your benefit.

Account hacked

Complaint from Kyliemarie20 on 20 January 2021 about Cash App.

Unauthorized transactions were 2 transactions sent to $stophacking22. I did not make these transactions. The first unauthorized transaction was for $20 at 9:05pm on 11321. The second unauthorized transaction was for $1,003 at 9:05pm on 11321 I believe that these two... Read more

Comments: 0
Rating:

Scammed

Complaint from Bzrad167 on 19 January 2021 about Cash App.

Made a purchase to a merchant through cash app. merchant did not follow through with services. And will not reply or issue refund. Cash app is sending me robotic responses that do not give any useful information, and will not... Read more

Comments: 0
Rating:

Cannot reach CA so am unable to get my money back

Complaint from pattgei on 19 January 2021 about Cash App.

I deposited $125 a month or so ago. I have contacted Cash App 7 times-first to verify my account to make a purchase, then to cash out and have my money returned to my bank. They never responded.... Read more

Comments: 0
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Bitcoin

Complaint from NY19861207 on 19 January 2021 about Cash App.

I applied for bitcoin on the cash app site. I presented my drivers license to get verified it's been several days and I'm still not verified or denied .I've reached out to cash app customers service via there web site... Read more

Comments: 0
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funds not getting credited

Complaint from selina walker on 19 January 2021 about Cash App.

A buyer sent funds of 500.00 into my cash app and i received email that ed. The cash was never credited to me. This took place Jan 8th my hashtag is 042364sw the identifier 3J7BMAN the address that received the product Amelia Williams s 3501 jack... Read more

Comments: 0
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Never received my money

Complaint from yvega05 on 19 January 2021 about Cash App.

I transferred money from cash app to my bank. I allowed the usual 1-3 business days to process excluding weekends and holidays. 6 days passed by and still no money! Both my debit card and bank account are open, so... Read more

Comments: 0
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Unauthorized transactions

Complaint from 60 bama on 19 January 2021 about Cash App.

I have several unauthorized transactions on my cash app account I reported and tried to dispute them but the cash app representatives close my case. Read more

Comments: 0
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My Money being held on a Closed cash account

Complaint from Grace5221 on 19 January 2021 about Cash App.

I’ve been using My Cash App for Years for My Business to to receive payments from my clients or refund them their money if need be. Some how out of no where Cash App decides to Close My Account due... Read more

Comments: 0
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Theft of my funds

Complaint from T Ford 22 on 19 January 2021 about Cash App.

Cash app is currently ? Not letting me access my account with my funds in it. I'm bout to file a law suit against cash app because they are withholding my funds in my old account and will not let... Read more

Comments: 0
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Did not return a refund

Complaint from Proball2020 on 18 January 2021 about Cash App.

I accidentally sent cash app of 450.00 to wrong person. Ok my fault, the person never cashed it out therefore after 14 days money should return to my bank Acct. My issue is this person isn’t in my contact, activity... Read more

Comments: 0
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