Our sentiment meter has identified a 200% increase in complaints about agoda over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering agoda's offerings.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with agoda? Submit your agoda complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 19 complaints about agoda over the last 12 months. The graph below shows a monthly breakdown.
Curious about agoda's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of agoda. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of agoda by calling 1-866-656-8207. If you want to reach out to agoda through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from CatherineV on 27 September 2023 about agoda.
I am writing to file a formal complaint regarding a fraudulent transaction that occurred on my credit card and the negligence on the part of Agoda in handling this matter. I seek your assistance and intervention to protect my interests... Read more
Complaint from Wang Wang on 22 September 2023 about agoda.
I would like to complaint in my recent Agoda booking, I had to pay for two booking but I was unaware of, booking details were not in my Agoda account, no email sent out for the ation booking... Read more
Complaint from EPCP2023 on 02 September 2023 about agoda.
I booked HOTEL ALPINA LUZERN via Agoda for 2 nights from June 25-27 2023 and received a ation from Agoda for this booking. Upon arrival at the hotel, we were informed that Agoda made a mistake and booked us at... Read more
Complaint from Ohad Mograbi on 29 August 2023 about agoda.
We paid extra Euro 300 at hotel check in Agoda in writing that we will receive credit and fail Read more
Complaint from Sashells on 16 August 2023 about agoda.
I had contacted this booking company before two weeks ago regarding my booking and if they could modify it to the next day. They then replied to me and told me the property had declined this and the change was... Read more
Complaint from Randolph Thompson on 25 July 2023 about agoda.
They gladly charge my card for bookings but for 6 months I have tried over 20 times with emails, Facebook, through teir website and customer service. Still, not one penny of the over $150 I am owed has shown... Read more
I'm not able to process my cashback on agoda app which was awarded because of few bookings i made earlier. On the app it shows I'm eligible but now after so much of time has lapsed they say I'm not... Read more
Complaint from EHEDI on 23 June 2023 about agoda.
Search for a room for 1 adult and 2 children, but when ed and paid, the booking just changed to a room for 2 adults insufficient for any more people Read more
Complaint from saleem akhtar on 05 May 2023 about agoda.
It is to inform you that I have booked room in Beijing through AGODA website. As per your website details hotel is near forbidden City. But the hotel is 99 km away from the forbidden City. Map is attached... Read more
Complaint from KateD2023 on 04 May 2023 about agoda.
On the 29/4/23 I checked into a hotel in Seminyak and upon check in I found there was mould all through the room, ants crawling on the bed and other bugs crawling on the furniture. I was staying there with... Read more
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