agoda complaint: CANCELLED THE BOOKING WITHOUT PRIOR NOTICE
Filed 13 Jan 2023 by Mark
I booked my accommodation last 9th of January and the check-in date will be by Jan 14-18 for SINULOG Festival, however, I reach them before the check-in date since I can’t seem to click the Check-in Instruction on their App. Then I reached them via chat on the app and surprisingly told me that the room was already occupied, and I was so worried since I already booked my flight and that day was already peak season and there is no chance for me to find a room with that given price and given place.
They could have reached me back then when I booked the room earlier so that I can find another one ahead of time and now they leave me no choice and end up finding myself sleeping in the street of Cebu. They offered an alternative on the email but after a few hours, they canceled it again. T
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