Turkish Airlines Complaint Sentiment: Neutral

Our sentiment meter has detected that Turkish Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Turkish Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 29, 2024

Turkish Airlines complaint process

Do you have a dispute or had a bad customer experience with Turkish Airlines? Submit your Turkish Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Turkish Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Turkish Airlines complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Turkish Airlines?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Turkish Airlines complaints chart

We have received 13 complaints about Turkish Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Turkish Airlines complaint statistics

Curious about Turkish Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

53
Total complaints
52
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 53 ratings

How to contact the customer service of Turkish Airlines?

Below, you will find the contact information for the complaint department of Turkish Airlines. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-874-8875
Contact form:

You can contact the customer service of Turkish Airlines by calling 1-800-874-8875. If you want to reach out to Turkish Airlines through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Turkish Airlines reviews: (53)

Authentic experiences shared by our community for your benefit.

Delay and missing of a connecting flight

Complaint from M. Al-Sabiry on 07 April 2022 about Turkish Airlines.

We had a reservation on March, 18th to Erbil, Iraq (see attachment). We were supposed to fly at 14:45 to Istanbul. Because of a huge delay at the check-in, we missed this flight and our connecting flight from Istanbul to Erbil.... Read more

Comments: 0
Rating:

Mishandling Pet Booking

Complaint from grossfieldoman@hotmail.com on 11 March 2022 about Turkish Airlines.

Dear Sir/Madam I am writing to complain about Turkish Airlines mishandling of my booking to Madrid which has left me in a serious predicament. I was due to fly on the 17th March together with my pug dog. However due to a... Read more

Comments: 0
Rating:

Flight status not changedreservation cant be changed

Complaint from Dmitry B on 04 March 2022 about Turkish Airlines.

I am writing you in regards with booking UQEX58. The flight segments was scheduled for 0303 from NYC- Istanbul-Bucharest The return flight was schedyled for 0305 and it cant be rescheduled due to the fact that the initiap ongoing 0303 flight... Read more

Comments: 0
Rating:

Misinformation

Complaint from Mary26 on 17 February 2022 about Turkish Airlines.

Hello, I am bought a ticket directly from Turkish airlines, They sold a ticket to me from Lagos to melbourne Australian,( ticket goes from Lagos - Istanbul- Singapore- melbourne) and they never gave a notice that Nigerian passport holders cannot... Read more

Comments: 0
Rating:

spelling error

Complaint from Daisyworld on 10 February 2022 about Turkish Airlines.

I booked a ticket for the 25thmay from Gatwick to Dalaman on the Opodo website.when the ation e mail came through i noticed i had missed an h from my name so instead of Frederick Channon it read Frederick Cannon.All... Read more

Comments: 0
Rating:

no refund on mistaken price holding reservation

Complaint from bianca72 on 08 February 2022 about Turkish Airlines.

This morning i made two price holding reservations with turkish but due to system errors they were wrong. I immediately noticed upon receiving the ation so i called turkish to cancel them, or have the details changed. Neither was possible,... Read more

Comments: 0
Rating:

Outrageous behavior by airline staff

Complaint from Outrageous behavior by airline staff on 31 January 2022 about Turkish Airlines.

Dear Turkish Airlines. I write from your Business Class Lounge in Istanbul. Having arrived at the airport at 11 pm the night before to take your flight TK 0692 from Istanbul to Cairo. Your check-in staff member insisted that... Read more

Comments: 0
Rating:

Covid 19 Ticket Voucher issue

Complaint from Rockyboy on 05 January 2022 about Turkish Airlines.

so basically I purchased a ticket using the Kayak app with Turkish airlines back in 2020 but unfortunately, the flight was canceled due to the epidemic, so I asked for a refund from kayak so after about six months I... Read more

Comments: 0
Rating:

wheelchair complaint

Complaint from eprusin on 10 December 2021 about Turkish Airlines.

When I booked a ticket for my brother I requested a wheelchair for him. His flight from Houston to Istanbul was delayed by 2 hours and he had only 50 minutes connection time. He was hoping the wheelchair would have... Read more

Comments: 0
Rating:

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