While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Publix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
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We have received 7 complaints about Publix over the last 12 months. The graph below shows a monthly breakdown.
Curious about Publix's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Sophia3451 on 11 December 2022 about Publix.
This is just keeps happening over and over. My mom had a heart attack Sept 2022. All her medications and refills were sent to the pharmacy I also made sure to sign up for refills to make sure she has... Read more
My wife and I have been shopping at this store since it opened. We have all our prescriptions there and been happy with them until now. Since the pharmacists and some of the techs have been changed we have had... Read more
Complaint from mark bruce on 01 September 2022 about Publix.
went up to the deli counter to pick up 4 chicken fingers for lunch ,there in the hot food case and the deli associate only thing said to me is we don't serve anything till 10am , it's 9:30 am... Read more
Complaint from harviejohn281@gmail.com on 19 August 2022 about Publix.
THERE IS AN ABUNDANT AMOUNT OF OUTDATED INVENTORY IN THIS NEW STORE. YOU MUST CHECK EVERY EXPERATION DATE ON ALL ITEMS AND SOME OF THE GOODS ON THE SHELF ARE EITHER OUTDATED OR WITHIN A FEW DAYS. THE PRODUCE IS... Read more
Complaint from Debbieama on 14 August 2022 about Publix.
I’m a 65 year old black female and while I was walking my sugar dropped so I stopped at the vendors on South Auburn and Carey to purchase a cup of watermelon for $1.00. After waiting on line they would... Read more
Complaint from unsatisfied_customer on 05 August 2022 about Publix.
I was returning a food item and the cashier at the customer service counter said yes I can return your item after I said it did not taste good. Then the manager came over and said no but with an... Read more
Complaint from nalitha.k@gmail.com on 21 July 2022 about Publix.
I was at the 2nd express line at around 5:40 to 6pm. The cashier was having problems with her credit card machine. She was an older white lady. She rung up my stuff and I paid with... Read more
Complaint from Patricia Huston on 17 July 2022 about Publix.
On 7722 dr. Guru called pain meds and ibuprofen for my broken humerus on 7822 I called publix to find out what time they would be ready for pickup and I was told they never received any thing for me... Read more
Complaint from PublixCompliant@1 on 01 July 2022 about Publix.
On 6.23.22 I went to Irmo Publix and bought several items and there was a special for General Mills Cinn Toast Cereal for buy one and get one free. The price was 7.19 for one box. I saw... Read more
Complaint from Amy Malthaner on 02 September 2021 about Publix.
I ordered five bogo items in addition to my other regular priced groceries. I only received 5 items instead of 10. I called Insta art. First off, the agent kept interrupting me. Then I explained what the items were. I... Read more
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