Publix complaint: Very unprofessional

This is just keeps happening over and over. My mom had a heart attack Sept 2022. All her medications and refills were sent to the pharmacy I also made sure to sign up for refills to make sure she has everything she needs on time. Well refills don’t happen and I have to call to make sure they don’t forget. My last drop is today when I called and sent my sister who is a nurse to pick up the prescriptions . The technician was inexperienced and rude to her (not the first time).

My sister is a Veteran and a P.A who knows exactly how everything’s works. The technician told her there were no refills for my mom’s Atrovastatin 40 mg. I called today and the technician lately lied to me stating she received a prescription Dec 08, 2022 with no refills. It didn’t make any sense to me! The bottle states 10 refill by 092023. I checked my mom’s chart which had the same info and before I can say a word, she just hang up.

I called back twice before finally the pharmacist answere to say it was an honest mistake and the technician looked at an old refill which is another lie coming from the one who should be making sure everything is done right. I was frustrated , this is not happening! She didn’t let me speak!!! All I wanted is for her to acknowledge:

1. There is a problem with communication and covering up for employees errors.
2. The patient had a surgery and it’s imperative for her to have her medication on time.
3. The patient is not just a number on a bottle. It’s someone’s mother, wife, sister.
3. Poor Leadership, poor work ethics, and poor management from the management failing to do the job they swore to do.
4. They have a very critical job and one small mistake can cause a lot of heartache and pain to a lot of families.

Failing to say the right words I needed to hear, the pharmacist who’s excuse was she was fillip up for the weekend and it was not her store to take my business somewhere else if I am not happy. Mind blowing!
This is not the first time I have issues with this pharmacy who keeps failing everyday to provide the services we pay for. Even my Doctor said how bad this pharmacy is and how many complaints she receives from her patients. Changes need to be made and fast before something bad happens and their negligence cost someone’s life.

Yes I will take my business somewhere else. The reason I did not because of one and only ONE pharmacist they have who is an angel and always solved my issues with this pharmacy.
Please note we are discussing my Mom, and I have one Mom that means the World to me. She gave me life, raised me, cared for me, and I will not tolerate this pharmacy to treat her like a number. She is my MOM not a NUMBER.

If they only said: sorry we made a mistake, and we will fix it.. I will be happy and thank them for their honesty. Being indifferent, living and acting with attitude, and cockiness let me believe if my mom’s name was Christine, Victoria… she will have a better chance of a better service. A Fatima’s life is not as with it as the others which is very sad and disturbing. Attached is a picture of the prescription in dispute.
Thank you