Publix complaint: Pharmacy

My wife and I have been shopping at this store since it opened. We have all our prescriptions there and been happy with them until now. Since the pharmacists and some of the techs have been changed we have had nothing but problems. We have been enrolled in the texting service for several years and have received a text each time we have a prescription ready UNTIL NOW! We have had several prescriptions filled in the last few weeks and have not received a text that they were ready. Someone there has tried to remedy this to no avail. I have had the instructions in my account that I am to get no childproof tops but have had childproof tops on the last three prescriptions I have had filled. We haven’t been able to correct this either. Also, someone changed the phone number associated with our account and we have had a problem getting this corrected. An employee told us that corporate controls the texting.