Publix complaint: Treated wrong

On 7722 dr. Guru called pain meds and ibuprofen for my broken humerus on 7822 I called publix to find out what time they would be ready for pickup and I was told they never received any thing for me I called my drs. office and they said he sent it in but would ask him to do it again I called publix again and was told they still did not receive anything and asked me to wait and call back in the morning, so I waited until Sat morning 7922 and was told they still never got it. I was in pain with my arm since 7722 and on 71122 I called my dr. again and they didn’t understand what the problem was with publix because they had ation and should of been filled finally I got a call from publix on 71222 my meds are ready for pickup my husband went down to get them but they only gave him the pain med not the ibuprofen when I called they said they are still waiting for the approval from my insurance at that point I told them to forget it I would order the from Amazon and I would never use them again.