Publix complaint: Merc not priced corrected and treated me rudely by manager

On 6.23.22 I went to Irmo Publix and bought several items and there was a special for General Mills Cinn Toast Cereal for buy one and get one free. The price was 7.19 for one box. I saw the small sign clipped to the shelf that stated the buy one and get one free so when I got to register my total was high and when questioned the cashier, a black female who was very nice stated that the price was 7.19 for each and I stated that this should be buy one and get one as the sign said that, she looked in your advertisement paper and meanwhile held up the line and btw she was the only cashier open yet there were several cashiers around maybe like six and this line was the only one open, she asked a young boy to go check (as if I was a liar over a box of cheap cereal). I told her to just forget it and take these off, that this was way to much trouble for a cheap box of cereal and then she had to get the manager (a female) to take off, not sure why as ticket was still open and I had not paid?? Anyway, the manager did not say one word to me or acknowledge me and found that to be rude and unprofessional, why not ask what issue was, etc. You need to be more concerned about your manager that could not even ask what issue was over a 7.19 box of cereal. I am so disappointed in your store and the management. I got the impression the poor cashier could do nothing and to have to get a manager approval to delete an item when we were not even finished with the transaction if absurb and Publix should work with their IT staff to correct that now and to give the manager some personal training, you have some issues with that store. I am returned to Aldi or Food Lion where the prices are right and not so rude. My ticket is TRACE 025251 Reference 0247043500 Cashier was Zina (NICE) at 9:30A 62322 80017 R102375600289.

Steve Nowell
1456 Nursery Road
Little Mountain, SC 29075