Publix complaint: Bad Customer Service

I was returning a food item and the cashier at the customer service counter said yes I can return your item after I said it did not taste good. Then the manager came over and said no but with an attitude that made the customer feel guilty. The policy is you can return anything for any reason. Then said customer returned things after eating half the food for 3 days. They were different items and why would they be returned if the taste was good. It was not. That is not customer service. Never make the customer feel guilty. I was upset the way I was talked to and tossed the bag on the ground out of frustration. For that reason the manager said you are trespassed. Several weeks later I called the customer service and they said they would escalate it and have not heard back. Until they remove that restriction which was completely uncalled for. The way they should have handled it whether or not they felt the return policy was being used wrongly would be to say you have returned things too much and we can no longer accept returns after doing one more. That is customer service. It was there own problem they did not know how to resolve in a way where the customer is satisfied. Am looking into suing the store for mistreating customer and emotional distress from penalizing when it was their own fault the way it was handled. When someone you do not know tried to bully a customer making them feel bad they accept the customer to not get upset or react and just walk away. No I do not think so. It would make no sense this was a humiliation in front of the employees and they made customer look bad to them saying do not let the customer in the store bc of their selfishness.