My complaint:
I ordered a birthday cake for my son through Publix. I am uploading a picture of what the design was supposed to look like and I am uploading a picture of what I received. My husband picked up the cake on Friday afternoon, looked at the cake, and asked if they were sure that was what I ordered. They assured him it was so when he gets home and proceeds to show me what we received I was appalled. I called Publix and was told, they do their best and I could bring the cake back and they would see if they could fix it. This was 1 hour prior to my sons birthday party and there was NO way I would have time to drive 30 minutes back to Publix for them to try and fix it. My issue is, if you’re unable to complete a design, that you advertise, contact the customer and let them know! This cake was close to $80. I will never order another cake from Publix and I want to make sure everyone else is aware of how I was treated and what product we received.
Suggested solution:
Refund.
