NordVPN Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about NordVPN over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering NordVPN's offerings.

Sentiment data last updated on May 7, 2024

NordVPN complaint process

Do you have a dispute or had a bad customer experience with NordVPN? Submit your NordVPN complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of NordVPN.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional NordVPN complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about NordVPN?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

NordVPN complaints chart

We have received 9 complaints about NordVPN over the last 12 months. The graph below shows a monthly breakdown.

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NordVPN complaint statistics

Curious about NordVPN's track record in addressing complaints within the VPN Network category? Dive into the all-time complaints data right here!

26
Total complaints
9
Open Complaints
1
Complaints pending
16
Complaints resolved
1.3
/10 26 ratings

61% of all complaints resolved

61%

How to contact the customer service of NordVPN?

Below, you will find the contact information for the complaint department of NordVPN. To amplify the impact of your complaint, please use our complaint form.

Corporate HQ address:
PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama
Contact form:

The corporate office of NordVPN is located at PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama. If you want to reach out to NordVPN through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

NordVPN reviews: (26)

Authentic experiences shared by our community for your benefit.

POOR CUSTOMER SERVICE, POOR RESPONSE TIME, WON'T REFUND

Complaint from MMing5000 on 29 January 2022 about NordVPN.

My NordVPN was set up with MFA (multi-factor authentication) where a passcode is sent to my cellphone to authenticate logging into my account. I was having problems with my new SIM card and had to reset and restore my phone to... Read more

Comments: 0
Rating:

DO IT OUR WAY!

Complaint from usfvef@gmail.com on 23 November 2021 about NordVPN.

Due to a phone hack I had to buy a new phone. The email I had used to purchase one year sub at $42.12 was usfvet19@gmail.com.That email was blocked from use by GOOGLE(Go Figure), so I attempted to transfer sub... Read more

Comments: 0
Rating:

Cancellation

Complaint from Usfvet19@gmail.com on 02 November 2021 about NordVPN.

I renewed for $42.on Oct 29 because I was notified one-year sybscription was ending. I hot confused and started a plan for $11a month, but used a different email address. Their Customer Service is deplorable. No human-to-human contact iver the... Read more

Comments: 0
Rating:

Billing Scam

Complaint from vdiggi2@hotmail.com on 25 August 2021 about NordVPN.

i have a 3 year subscription that does not expire until 72022, but since the beginning of 82021, i have been getting errors connecting to nordvpn service. it was saying that i need to re-subscribe. the first time i contacted... Read more

Comments: 0
Rating:

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