While NordVPN has a strong reputation for providing secure internet browsing, complaint data from our community has flagged several recurring issues with their services. Common complaints include problems with account cancellations leading to automatic transactions, difficulties in obtaining refunds, and unresponsive customer service. Customers also report connectivity issues, unauthorized charges, and a lack of follow-through on refund promises.
To avoid these issues, we strongly advise customers to monitor their subscription status closely, ensure auto-renewal settings are correctly configured, and document all communication related to account changes or cancellations. If problems do arise, reach out to customer service immediately and gather evidence such as screenshots and emails to support your case.
Do you have a dispute or had a bad customer experience with NordVPN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to NordVPN.
Our sentiment meter has detected that NordVPN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with NordVPN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about NordVPN over the last 12 months. The graph below shows a monthly breakdown.
Curious about NordVPN's track record in addressing complaints within the VPN Network category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of NordVPN. To amplify the impact of your complaint, please use our complaint form.
The corporate office of NordVPN is located at PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama. If you want to reach out to NordVPN through their own website, you can use their contact form.
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Helpful experiences shared by verified NordVPN customers. Search, discuss and connect with other people in our community.
Complaint from AndyZgrl on 15 August 2024 about NordVPN.
On Rakuten you could get an 80% rebate for purchasing Nordvpn. I went to purchase it through Rakuten before I even finalized the order, I realized it needed to be a 2 yr not a 1 yr plan. I... Read more
Complaint from Aaronza on 17 April 2024 about NordVPN.
Tried to cancel but VPN wouldn't let me connect to the internet. I live off grid and had to drive to town after they had billed me again. A scam if you ask me Read more
Complaint from KarenW1997 on 18 November 2023 about NordVPN.
My name is Kaiwen Wu. I am writing to express my extreme dissatisfaction with the handling of my subscription cancellation request and subsequent billing concerns. On September 6, 2023, I sent an email to your support center (as indicated below) regarding... Read more
Complaint from Bbullish on 07 November 2023 about NordVPN.
Company has a money back guarantee, instead of honoring this, they are attempting to collect private information. This is the exact reason a vpn is used but their support states “ We have acknowledged your refund request, however, before that,... Read more
Complaint from oktay on 30 October 2023 about NordVPN.
Since my phone device changed, I had problems accessing MFA and could not use the VPN application. I contacted customer service regarding this issue and shared the requested documents. When there was no response, I sent an email and explained the... Read more
I tried NORD VPN for several months and did not have good success as the program locked me out of most of my business applications. I spoke with customer service and was not even offered a partial refund. I owned... Read more
Complaint from Alanzhou on 25 June 2023 about NordVPN.
NordVPN keeps charging me for six months despite its incapable service. The VPN is completely useless in China, but the NordVPN keeps charging me money for six months of subscription, and has failed to refund me with the money. Read more
Complaint from sw0892 on 15 June 2023 about NordVPN.
NordVPN blocked access to a number of my accounts, preventing me from routine and legal web activity (checking email, weather, gift card balance, food delivery, paid streaming service, and general browsing). Their help sites did not resolve the issue and... Read more
Complaint from ChmyrOleksandr on 05 June 2023 about NordVPN.
Hello, I've purchased NordVPN to try it. I've cancelled subscription within 30 days but still my account active and I haven't received a refund. I've followed instructions accordingly to https://nordvpn.com/de/blog/nordvpn-cancellation-and-refund-process/ If one google nord vpn 30 day free trial cancel there... Read more
Complaint from Philt on 14 May 2023 about NordVPN.
They want the subscriber to consume hours of their time to try to fix something that they paid for to work... it worked fine initially but hasn't worked in a while. Now I'm much to frustrated to mess with... Read more
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