Since my phone device changed, I had problems accessing MFA and could not use the VPN application. I contacted customer service regarding this issue and shared the requested documents.
When there was no response, I sent an email and explained the urgency of the situation.
When there was no response, I sent an e-mail and explained the urgency of the situation and said that I had created a ticket for this in their system 1 day ago.
Even though I shared these documents with the ticket, they requested it again. By the way, each time I received a reply from them after 24 hours.
Anyway, the person who answered me changed each time, they asked for these documents 2 more times. Each time, they shared a link on how I should take a screenshot.
The problem still persists and I still cannot access my account. 3 times so far; I shared the payment statement which I received via email and the bank transaction via my bank. These documents are in my name, and this is very clear.
When my problem is solved