While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about MTN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
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We have received 24 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Shirley777 on 05 September 2022 about MTN.
In 2016 I took out a contract for my daughter’s cell phone number. The contract was under my name and ID number. Before the Covid-19 lockdown we ported this number over to Vodacom and apparently as I have been informed,... Read more
Complaint from HS Skeen on 02 September 2022 about MTN.
I am Edward Skeen, the husband of Hester Susanna Skeen. I have been paying the above account for years from ABSA I am in the process of moving my current account to FNB, and have also opened a business account... Read more
Complaint from Lucky1boy on 30 August 2022 about MTN.
I took out MTN data contract for 2 yrs. I was given a router and sim. The router was forever red and within 7 days I returned it and was requested the box which I lost. I understood when told... Read more
Complaint from 6009140261012 on 29 July 2022 about MTN.
we bought a Hp laptop and its still under warrantee after 5 months this laptop ask for a bit locker key. this... Read more
Complaint from Sonselizabeth on 10 July 2022 about MTN.
I took out a laptop with mtn at the Traduna Mall shopping Centre in P.E. After that contract has expired , I than took out another contract however the consultant who has assisted me has never cancelled the insurance on... Read more
Complaint from CS BEZUIDENHOUT on 30 June 2022 about MTN.
I did my upgrade online. the phone received was not as required as it did not support Google Play so it is of no use to me. I contacted the MTN helpline immediatly and was advised to go to a franchise... Read more
Hi there. I have been trying to get through the customer care to update my bank details and to make the payment arrangement but the lines are very bad. At times I can hear the Consultant very clearly but they say... Read more
I have a number registered aon my name which i am paying for monthly .,I do not use it and dont know it . I want it cancelled and i want a refund. I try cxalling but get pushed around or... Read more
Its been 2 days I had no signal in Marloth Park. This happens often. Read more
Complaint from Kathy_Vaaldam on 09 March 2022 about MTN.
Everytime we have loadshedding, there is ZERO signal from MTN. This is dangerous as cell phones are often the only means of communication for many people. Emergency situations are made even more dangerous when there is no communication. Read more
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