MTN complaint: Unauthorized upgrade

Name: Unauthorized upgrade
Item: MTN
Rating: 1
Author: Carla

Open 14 Aug 2023 167 views Telecom

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Filed 14 Aug 2023 by Carla

MTN upgraded my contract to double the amount with no authorization feom me. I have been into the MTN store, I have called 10 times, sent 5 emails and no one can help me. I keep getting transferred over and over and the the line cuts out. I have now been told to drive to the call centre in Danon???

MTN complaint: Unauthorized upgrade — Photo Carla uploaded with this complaint

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Case details

Status: Open
Company: MTN
Filed: 14 Aug 2023
Rating: 1/5
Desired resolution: Reverse back to my old contract MTN sky
Problem: Contract upgraded without authorization
About: phone contract

Progress

Filed
Company notified
Company replied
Resolved

14 Aug 2023 Complaint filed and published
14 Aug 2023 Message from Bizzy: we notified MTN about this complaint.

See all 59 MTN complaints

Discussion

1 comment

Carla Jansön 15 Aug 2023

I have very good news. The head office Maverick called today to explain that the call centre had given me the wrong information yesterday.
The increase rate was pro rata and my contract has been renewed to the original amount. I am hugely relieved.

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