While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about MTN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
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We have received 24 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from RiazSR58 on 23 March 2024 about MTN.
Good Day, I had applied for a Home Internet package through the MTN website, shortly after I received a call from an agent from Rewards Co, I believe on the 2nd of December. The deal itself included a R1000 Makro... Read more
Complaint from Nirosha on 14 March 2024 about MTN.
In November, I took advantage of an upgrade offer, trading in my Samsung device for an S23 Plus and a "free" watch at the MTN Key West location. However, since then, I have been incurring a monthly charge of $390... Read more
Complaint from VHODunne on 29 February 2024 about MTN.
My contract was due for an upgrade in November 2023 but I informed MTN that I wished to cancel this contract as I am no longer in South Africa. They keep sending me the verification codes request which I... Read more
Allocation of free airtime after loading, no such thing, data too expensive and it runs like river water, look at other services and judge yourself, you are killing this service. Mtn looks so separate just like a dying horse. Read more
Complaint from Nab on 19 January 2024 about MTN.
I applied for a phone in Cape Tow station. I pass the credit check bt all the time there's nothing clear after all the documentation,I'm always sent to go home and told I will be called nothing happens. Again went to... Read more
I subscribed on my Wi-Fi Read more
Complaint from Debradevos on 05 January 2024 about MTN.
Was advised by salesman that Honor 90 Lite was a fantastic phone for me in my busy workday. Told me that he uses his phone 24/7 and only charges every second day, if not so busy could only charge every... Read more
Good day I am writing this with so much frustration, heartache and financial distress that MTN has put me through. On the 27th of September 2023 I went to the MTN store G096 Fourways Mall were I was assisted by Mamoagi Maimane... Read more
Complaint from Itumeleng on 01 November 2023 about MTN.
I had a contract with Mtn. Sometime last year, in November I missed payments, and then Jan this year they sent me a final notice letter requesting I pay an amount of R3400 and stating they are canceling my contract.... Read more
MTN tower switch off even when there's no loadshedding and complaints to the network department is of no use you can not speak to a network department after 5 pm and the normal call centre can not help u can't... Read more
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