While MTN serves a large customer base with various telecommunications services, complaint data from our community highlights several recurring issues with their service. Common complaints include fraudulent activities such as unauthorized upgrades and overcharging, poor customer service, and difficulties with contract cancellations. Customers also report problems related to network signal quality and delays in resolving billing discrepancies.
To avoid these issues, we recommend customers to regularly monitor their accounts for any unauthorized changes, keep detailed records of all communications with MTN representatives, and ensure all contract terms are clearly understood before signing. If any problems arise, contact customer service immediately and gather proof to support your case.
Do you have a dispute or had a bad customer experience with MTN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to MTN.
Our sentiment meter has detected that MTN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MTN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified MTN customers. Search, discuss and connect with other people in our community.
Complaint from Tanya NN on 21 January 2025 about MTN.
Dear Sir/ Madam Please can you assist, I have tried the following to convert my number to prepaid and cancel ,my monthly debit order: 1. Mtn what’s app, each time I have been disconnected speaking to an agent, they take the details and... Read more
Complaint from Ssemakula charles on 17 July 2024 about MTN.
Hello MTN not everyone in the world can move to and from . Yesterday one of your customer care respondents tried to disprove me that completely IAM a con man when I was trying to resolve the 256785292500 number I... Read more
Complaint from Brenadine on 13 June 2024 about MTN.
I have been a subscriber of MTN for many many years. I wanted to upgrade my contract but cannot as you have captured tmy ID incorrectly. I then asked to migrate to prepaid az I wish to move to... Read more
Complaint from Celeste on 07 May 2024 about MTN.
Fraud was committed on our MTTN Business account in 2022, now two years later in 2024. We get billed R4000 for charges that relate to the fraud that was committed from MTN's side!!! I keep on emailing and phoning MTN... Read more
Complaint from MC Otto on 18 April 2024 about MTN.
I ordered and paid for a router on the 04/04/2024 - the 1st delivery by DSV was unsuccessful because I don't have any fingerprints I then started requesting an manual verification delivery - it has now been 3 weeks and... Read more
Complaint from RiazSR58 on 23 March 2024 about MTN.
Good Day, I had applied for a Home Internet package through the MTN website, shortly after I received a call from an agent from Rewards Co, I believe on the 2nd of December. The deal itself included a R1000 Makro... Read more
Complaint from Nirosha on 14 March 2024 about MTN.
In November, I took advantage of an upgrade offer, trading in my Samsung device for an S23 Plus and a "free" watch at the MTN Key West location. However, since then, I have been incurring a monthly charge of $390... Read more
Complaint from VHODunne on 29 February 2024 about MTN.
My contract was due for an upgrade in November 2023 but I informed MTN that I wished to cancel this contract as I am no longer in South Africa. They keep sending me the verification codes request which I... Read more
Allocation of free airtime after loading, no such thing, data too expensive and it runs like river water, look at other services and judge yourself, you are killing this service. Mtn looks so separate just like a dying horse. Read more
Complaint from Nab on 19 January 2024 about MTN.
I applied for a phone in Cape Tow station. I pass the credit check bt all the time there's nothing clear after all the documentation,I'm always sent to go home and told I will be called nothing happens. Again went to... Read more
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