Videotron complaint?

Do you have a dispute or a bad customer experience with Videotron? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Videotron customer service number is 1-877-512-0911, the line Videotron lists for subscriptions, account changes and bill questions in Quebec; technical support has its own line on Videotron's contact page, linked at the top of this page. For a complaint, the complaints email in the contact details reaches Videotron's Customer Relations Department, and Videotron also takes complaints through a request on its website for its Customer Relations Management team. Have your account number and the bill or service in question ready.

Charge on your bill you did not agree to? Start your complaint here as well, and we push it out to Videotron by email, social media and printed letters.

To escalate a complaint with Videotron, take it to Videotron's Customer Relations Management team through the complaint page on its website, or write to its Customer Relations Department at the complaints email in the contact details at the top of this page. Set out the account number, what went wrong, the dates and reference numbers of earlier contacts, and the outcome you want, such as a corrected bill, a credit or a cancellation without charge. Videotron's head office is in Montreal; the full address is in the contact details at the top of this page.

Dispute with Videotron that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To cancel a Videotron service, call Videotron customer service on 1-877-512-0911, say which service you want to end (mobile, Internet, TV or home phone) and from what date, and ask for the confirmation and the amount of the final bill in writing. If you are on a fixed-term contract or paying off a phone in instalments, ask what remains to be paid before you cancel.

Return any rented equipment, such as a modem or TV terminal, and keep the return receipt until the credit shows on your final bill. If you are moving to another provider, confirm with Videotron that the old account is closed so it stops billing.

Yes: the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about phone, internet and television services in Canada, and Videotron is one of its participating service providers. The CCTS generally expects Videotron to have had the chance to put things right first, so keep a record of every call, chat and reference.

Billing or service dispute with Videotron? We help you write the complaint in minutes, with every charge and date in one place.

Nothing has been reported about Videotron here yet. Our research shows what typically goes wrong at large cable and mobile providers in Canada: bills higher than the plan quoted, charges that continue after cancelling or moving, Internet outages and slow speeds, rented equipment returned but not credited, and promotional prices that end sooner than the customer expected.

Spotted one of those on your own Videotron bill? Be the first to report it: your case opens the record the next Videotron customer checks, and others with the same charge can back it up.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Videotron through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Videotron can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.