Straight Talk Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Straight Talk over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Straight Talk's offerings.

Sentiment data last updated on March 28, 2024

Straight Talk complaint process

Do you have a dispute or had a bad customer experience with Straight Talk? Submit your Straight Talk complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Straight Talk.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Straight Talk complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Straight Talk?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Straight Talk complaints chart

We have received 19 complaints about Straight Talk over the last 12 months. The graph below shows a monthly breakdown.

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Straight Talk complaint statistics

Curious about Straight Talk's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!

78
Total complaints
78
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 78 ratings

How to contact the customer service of Straight Talk?

Below, you will find the contact information for the complaint department of Straight Talk. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-430-2355
Webcare email:
custsrv@straighttalk.com
Contact form:

You can contact the customer service of Straight Talk by calling 1-877-430-2355. For Straight Talk support through email, send your inquiry to custsrv@straighttalk.com. If you want to reach out to Straight Talk through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Straight Talk reviews: (78)

Authentic experiences shared by our community for your benefit.

Extremely disappointed customer

Complaint from jayj1222 on 11 March 2024 about Straight Talk.

I have been a straight talk customer for years!!! The phone I have I bought online from a private party and was an unlocked phone, I activated it thru straight talk 3 yrs ago. I was offered one year for... Read more

Comments: 0
Rating:

Reserve refill

Complaint from Cody Gates on 23 December 2023 about Straight Talk.

I have two accounts with straight talk I purchased a dual service plan card for two phones on one account they added half of it to one number they said they added it to the other number but there was... Read more

Comments: 0
Rating:

My new phone does not allow for calls or texts!

Complaint from Linda D. Larrabee on 15 December 2023 about Straight Talk.

For last 2days, I’ve tried to resolve issue of why I cannot make or receive calls or texts! This interferes with my business directly! Loss of income due to no communication except mail or Facebook does NOT help! Read more

Comments: 0
Rating:

NOT FIXING THE PROBLEM

Complaint from KellieG86 on 12 December 2023 about Straight Talk.

I have called every day since getting the new a54 5g about the data not working i have done everything they have asked nothing has worked. They aren't doing anything to fix it. They just keep giving me the runaround.... Read more

Comments: 0
Rating:

Selling me a service they don't provide

Complaint from Destinyjean on 07 December 2023 about Straight Talk.

They sold me high speed data with 15 gigs of hotspot that I am not able to use this has been happening repeatedly and they keep me on the phone for hours and never fix anything they never even leave... Read more

Comments: 0
Rating:

Cell Phone Order

Complaint from Montanagibson on 06 December 2023 about Straight Talk.

Ordered a new phone and received a damaged one. The back was falling off the new phone when I took it out of the shipping bubble wrap. Sent back to company and got a ticket number for a replacement. Return... Read more

Comments: 0
Rating:

Unsatisfactory service and equipment

Complaint from Unsatisfied user on 16 November 2023 about Straight Talk.

I switched to straight talk purchased the phone and service plan, 9 days after activation my service ended and I had to purchase another card. I was having issues with service and found out that I wasn't receiving calls or... Read more

Comments: 0
Rating:

Refund never received

Complaint from Pat L on 08 October 2023 about Straight Talk.

I had sent a phone back in 2017. Not only did they and smart pay deny this but kept the $294 that they needed to refund me. I gave up getting my money back in 2019. Read more

Comments: 0
Rating:

NO SERVICE AFTER PURCHASING PHONE AND PLAN

Complaint from Coreyf441 on 04 October 2023 about Straight Talk.

I Bought a Straight Talk wireless phone and purchased the $45 unlimited plan. It worked for 1 day and then I couldn't make or receive calls, nor text messages. I reached out to Straight talk to trouble shoot the issue... Read more

Comments: 0
Rating:

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