While Securus Technologies provides essential communication services for incarcerated individuals, complaint data from our community has highlighted several recurring issues. Customers commonly report problems with phone calls being dropped or disconnected, and difficulties with signing into accounts and using prepaid services. Complaints also include issues with customer service being unresponsive, billing inaccuracies, and problems with tablets not working or being replaced when stolen.
To avoid these issues, we suggest customers keep detailed records of their transactions and interactions with Securus, regularly check their accounts for any discrepancies, and promptly report any technical issues or billing errors. Additionally, maintaining a clear line of communication with customer service and having a backup plan for essential services can help mitigate these common problems.
Do you have a dispute or had a bad customer experience with Securus Technologies? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Securus Technologies.
Our sentiment meter has detected that Securus Technologies complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Securus Technologies, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Securus Technologies over the last 12 months. The graph below shows a monthly breakdown.
Curious about Securus Technologies's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Securus Technologies customers. Search, discuss and connect with other people in our community.
Complaint from Melissa mitchell on 02 March 2024 about Securus Technologies.
There has been 6 calls that has been dropped or connected and we could not hear the other person on the phone. Some has went for 10 minutes and then you could not hear anything. Read more
Complaint from Jewell smith on regards to 5733614042 on 01 March 2024 about Securus Technologies.
I am tired of all the run around I’ve been getting from them.all the different people i talk to can’t even read what is in front of them my file,and and they all have something different to add on. For... Read more
Complaint from DiamondTx on 17 February 2024 about Securus Technologies.
My loved ones tablet was taken from his property unknowingly to him. He wrote I-60s over and over, as well as spoke about the issue to every rank that walked into his wing, including the warden, major, captain and sergeant.... Read more
Complaint from Kaisercynthia34@gmail.com on 30 December 2023 about Securus Technologies.
Tablet has not worked since August 2023. Multiple requests have been put in writing to fix. Multiple calls have been made with no help. Read more
Complaint from Amber weatherly on 16 November 2023 about Securus Technologies.
Keeps saying my prepaid account is negative won't let accept calls for the last week.paid it off then did it agine Read more
Complaint from wjb331008 on 04 October 2023 about Securus Technologies.
I have been having trouble with my son getting his text messages for over 2 mths, way before the new system came in place. I sent my son messages on 9-17-23 and he still has not received then. I have... Read more
Complaint from Sdaj45@51 on 12 September 2023 about Securus Technologies.
Money is not being posted , they made me wait 5 days from money gram, they kept hanging up the phone, yelling, floor walkers would not take my call( Jason) , managers would not return my call. I called... Read more
Complaint from INJUST on 18 August 2023 about Securus Technologies.
Had direct billing with Securs. Each month received a bill between the amount from $8 10 $15. It varied each according to calls received. I This particular quarter ; June - August. I received the last bill of $13.91... Read more
Complaint from Charmer40 on 15 July 2023 about Securus Technologies.
I added $10 to my account so I could get calls from my husband at the jail and now I have 18 cents for calls that me and him did not do there us 3 calls taking almost all $10... Read more
Complaint from Tripnjess on 13 July 2023 about Securus Technologies.
Kayla gast got a hold of my debit card without permission and used it I want my money back Read more
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