While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Securus Technologies over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
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We have received 12 complaints about Securus Technologies over the last 12 months. The graph below shows a monthly breakdown.
Curious about Securus Technologies's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Securus sucks on 18 June 2023 about Securus Technologies.
In May 2023, I put $20 on the phones. The time before that $20 was put on the phone, was in Dec 2022. I asked to speak to a manager as the customer reps was very rude saying... Read more
Complaint from dcfountain11@gmail.com on 08 June 2023 about Securus Technologies.
They took my money, then gave a very very long ation number over the phone so long I can write it down as they said it so I had to go back to the beginning over and over and over... Read more
Complaint from QueenMoneke42 on 05 April 2023 about Securus Technologies.
Customer service agent Jay was very rude and tasteless. Requested to speak with a supervisor and was transferred to Wendy. She was professional and resolved the issue. Some of their customer service agents need more training and taught the correct... Read more
Complaint from Rachel Gordon on 31 March 2023 about Securus Technologies.
Money would be taken from my account fit stamps I never reviewed. My husband never received his SD card with all his music on it. Read more
Complaint from Bubble80 on 26 February 2023 about Securus Technologies.
Been dealing with JPay for yrs n yrs after changing over to Securus can’t sign in have received many passwords still do the same thing wrong password etc. I had sercurus all ready before change over from JPay now I’m... Read more
Complaint from NoDrama on 30 January 2023 about Securus Technologies.
None of their services work not their Web not their app there's nothing I can do except to keep paying outrageous prices for connection fees every time my husband calls and I'm trying to get him out and I can... Read more
Complaint from Kristina S on 26 January 2023 about Securus Technologies.
My son has been in jail since last Thursday on a warrant. The first time I signed up for their system with my bank card, it billed my card Immediately then the call hung up. For $9.12. Their phone message states... Read more
Complaint from ACJC on 20 January 2023 about Securus Technologies.
The staff from the Gwinnett County Jail brings the inmates LATE to almost every video visitation. I pay for 30 minutes - I want 30 minutes of video visitation. I get maybe 10-15 minutes of visitation. That is not right... Read more
Complaint from TADIEH01 on 06 January 2023 about Securus Technologies.
The person who was passing out and assigning tablets to the inmates at Ramsey on 12072022 left without completing his duties. He told the inmates he'd be back and never went back. I've called Securus MANY times and also called... Read more
Complaint from Melissaconner80 on 03 January 2023 about Securus Technologies.
Jenkins Correctional Facility located in Millen GA has video visitation through Securus. The camera or the machines at the facility in the dorm my husband is in have been broken for 4 months (I don’t know where exact location of... Read more
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