While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Securus Technologies over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
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We have received 12 complaints about Securus Technologies over the last 12 months. The graph below shows a monthly breakdown.
Curious about Securus Technologies's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Jennifer Gonzales on 13 December 2022 about Securus Technologies.
This Phone company is a joke. I have been submitting everything asked to be able to talk with my SO for over 2months. I have only received one day of phone calls from my SO. Just for my number to... Read more
Complaint from Dontknowit on 27 November 2022 about Securus Technologies.
He calls, I accept, securus disconnects calls. CALLS. Repeatedly today. Several calls Happens often but not like this. Read more
Complaint from scorpia99 on 30 September 2022 about Securus Technologies.
Website keeps saying ive entered invalid username and password to please try again although I login hundreds of times per day. When I called, the person I spoke to was wanting a four digit security pin when the app calls... Read more
Complaint from Acarilla on 10 August 2022 about Securus Technologies.
Since 2020 I have been a paying customer for Securus phone services to talk to my incarcerated loved ones at two facilities. Since March of 2022, I have suffered from not being able to speak to a loved one many... Read more
Complaint from whisper on 09 February 2022 about Securus Technologies.
My problem is the same as the other persons. I cannot get my cards to run on Securus. It says my card info is incorrect, and the bank says its the merchants issue. These people seem to know nothing at... Read more
Complaint from Raspuswifey on 05 March 2021 about Securus Technologies.
I downloaded their ap, put 20 dollars in and cannot still receive calls from it loved one. They have zero customer service and no way to get my money back. They are the worst company ever by ripping families off... Read more
Complaint from EmKat26 on 12 May 2020 about Securus Technologies.
Similar to the complaint I just read about Securus from another individual utilizing this web site, I have also recently encountered issues with adding funds via my credit card to my advanceconnect account through Securus. I hadn't had any... Read more
Complaint from Debbie Cansler on 30 January 2020 about Securus Technologies.
Well I call my bank,they say no problems with them.was always able to use my cards online from the comfort of my home for years now,until I had a fraudulent charge,and not with them,(them being securus and jpay,they are together,securus... Read more
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