Securus Technologies complaint: Can’t log on to my account

My complaint:

Website keeps saying ive entered invalid username and password to please try again although I login hundreds of times per day. When I called, the person I spoke to was wanting a four digit security pin when the app calls for security answers to pre written questions. She kept telling me she couldn’t help me although I gave her all my info…she then asked me to hold while she tried to by pass …was on hold for over an hour and she disconnected the call, I called back, was on hold waiting for another hour to even talk to anyone and was hung up on without even getting a chance to speak to anyone. Called a third time, and was properly hungry up on…this happened with calls 4, 5, and 6 as well…am currently waiting to speak to someone…am on hold on my 7th call…I wish the prison system used a complete different company…maybe I need to start my own business charge cheaper and provide better customer service…now there’s a thought

Suggested solution:

Fix the app or bypass everything so they can see what the issue is and fix the problem..I gave u both my username and password and you couldn't help me? Get out of here with all that! That's B.S