Securus Technologies complaint: Took my money for no setvice

They took my money, then gave a very very long ation number over the phone so long I can write it down as they said it so I had to go back to the beginning over and over and over and then pick it up wherever I stopped riding at it was over 50 numbers letters whatever so then I had an account next time I got a phone call from jail they wanted my credit card number before I collect call I have screenshots of dates and times when I finally closed my account due to the inmate hadn’t been there so long that now he went to prison and no longer in the county jail I close my account they said AI was the only person entity that could handle the transaction of giving me my money back where they wouldn’t put it back on my card they wanted to send me a check in 10 weeks now they won’t even answer the phone when I call I have screenshots of being on hold for over an hour I will attach thank you thank you