Securus Technologies complaint: Securus will not cannot explain the bill

In May 2023, I put $20 on the phones. The time before that $20 was put on the phone, was in Dec 2022. I asked to speak to a manager as the customer reps was very rude saying that I can’t talk to her like that when I wasn’t being inappropriate at all. The manager, Josh in the Indiana call center told me that he didn’t know why the last payment lasted so long, nor could he tell me the number of calls placed from December to May. He could only tell me the number of calls made in April, May June. He did not know why this time $20 only lasted a month. He didn’t know.

And when I called back again and asked for a manager, the lady came back on the line after I was holding said ive allowed you to hold for 5 minutes no manager is available. I laughed and repeated you allowed me to hold? She then became extremely upset kept saying Ma’am, Ma’am, Ma’am as if I was talking when I was not. I then asked what she was offering me I said a call back would be great. I was told that I’d receive a call back from a manager in 72 hours.

This is absolutely insane! It’s oublically published that inmates deserve the family contact need it, but if you question the amount you are spending which is a fair question for any vendor, we are treated as if we are the problem.

The GOVERNMENT MAKES MONEY FOR EACH PRISONER!!!! It costs them nor a dime because the prisoners get barely enough to stay alive the friends family PAY for EVERYTHING. unless you pay what they tell you to pay, they cut off every access to the prisoner which is NOT Judy!

How long are we the people going to let this happen? How long are we going to allow this new age of slavery continue? The government punishes the people that still have love in their hearts, empathy compassion. For MOST of these people are NOT what they do…they are merely people who made a mistake. Some deserve to be locked up but they rarely catch those ones because they can’t fund the ones that are sick alone… they’d make no money from friends families.

The system is corrupt people simply do not care. The majority think they deserve prison, but most locked up, do not. It’s only a way for the government to make money! The government doesn’t care about real crime…only crime that will make them money.

I simply asked about the bill was talked down to by 2 customer service center reps hung up on by a supervisor when I asked who can I talk to that does have the answer. Is this acceptable? It is according to the new way of the world!

I will never receive a call back as I’ve requested this before.

FYI…this has nothing to do with Securus…but if you call the Federal Bureau of Prisons…no matter what option(s) you select, you cannot reach an individual. Fact.

Something must be done about our prisons, the phone,email video visit system for TDCJ provided by Securus Technologies! It’s wrong, inhumane communicates that they are above the needs of anyone. Also, friends families are NOT the ones that have accused of a crime bur we are treated like one, which is inexcusable! But this will continue unless action is taken.

This world is dying…it’s people have lost empathy heart unless we stop this, the evil, control those with the most power will ultimately tell us how to behave what we can do.

Please help.