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Securus Technologies complaint: Securus refuses to issue partial credit

Open 88 views Telecom

Filed 20 Jan 2023 by Angela

The staff from the Gwinnett County Jail brings the inmates LATE to almost every video visitation. I pay for 30 minutes – I want 30 minutes of video visitation. I get maybe 10-15 minutes of visitation. That is not right !!!

Securus refuses to issue partial credit. The jail gets their cut from the money, called a commission.
If the jail is poorly staffed and poorly managed – how is that my fault ??? I do not want to keep paying for poor service !
So, I want to be reimbursed !
I made a report to the FTC, 155279652.
Pictures, proof, and emails will be provided if anybody will decide to initiate a lawsuit.

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